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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589158 Views
  • 0 replies
  • 12 Helpful

Login to account

 I can't log into my account for the second month. I contacted the service shop twice, called 150, but no one can do anything.

User1313 by Contributor
  • 1216 Views
  • 17 replies
  • 3 Helpful

Resolved! Website

EE Fix your website. Its getting anoying when pages fail to load. This is not a problem my end its your end so dont need, do this to your settings.

Kamiashi by Contributor
  • 527 Views
  • 5 replies
  • 5 Helpful

Resolved! Please help asap.

Hi, I was trying to add my device to my ee account so I could top it up digitally. But when i tried to do this, it said my device was already linked to an account. And i do not remember doing this? Can someone please help ? 

Problem accessing mobile account

I’m getting nowhere. For months I have been unable to access my account online or via the app. Despite multiple calls to EE, a rebuild of the account (they appear to have multiple accounts for me for some reason), and promises (they never get back in...

nick_7366 by Investigator
  • 682 Views
  • 3 replies
  • 3 Helpful

Resolved! EE APP

Anyone else unable to pay their bill via the app or we website. I have been trying since Friday to do this and still can’t!! 

Resolved! EE ID DL

EE ID has passport or DLI scanned DL, front page is done then it says scan back side and boom it is hanged, I tried 9 times in last 3 days because after 3 attempts it will block you for 24 hours, is there any email address I can send DL to have EE ID...

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Rky by Prodigious Contributor
  • 717 Views
  • 6 replies
  • 6 Helpful

Resolved! Cant log on to my app

I'm new to ee and I'm trying to set up my app but I can't even log on, it say there is an error and to try again ?????

Resolved! Enter Email where!?

Trying to move my wife from BT to EE and we get to the About You screen and it's comes up with an error message 'Please enter your email address, Not a valid email address' but there isn't anywhere to enter an email address on the screen and it says ...

ip3329 by Investigator
  • 596 Views
  • 3 replies
  • 5 Helpful