Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hello when trying to look at upgrading on website it says the following:Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to doAnd when I try to look at the app it states:We cant load your upgrade inf...
Cant get this App to work
I was trying to look into getting a Samsung Tab S6, but I can't get past the deals page. I've logged in, every time I click "Get This Deal" it redirects me to the "What are you looking for?" page here https://shop.ee.co.uk/what-do-you-want-to-do-toda...
For the past week I have been unable to use the MyEE app. It takes minutes to load each page and I have been unable to get the data gifting page, which is the one I need to load at all.I have rebooted my phone and tried at various times on both WiFi ...
Does anyone know why the ee app is so slow takes forever to log in and it's nothing to do with signal as it's the same when on WiFi. Thanks
HiHow can I update my address?
For the past week I cannot access my EE account through the app and I get limited information through the browzer, I keep getting a 'sorry we cannot access this info right now'I can't view my bill or do anythingCan anyone help please
Is anyone else experiencing buffering on the EE store, which goes no where? First I was getting error messages, now I just get three EE balloons rotating, which I am assuming is buffering. I have tried the iOS App and three different web browsers and...
Hi to everyoneI made a monthly plan to my nubmer and after that i can not chack my ee acc. What is a problem? Today its also charged me 20.40£ from my debit card.
