Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Why is it so hard to use this website. Every way of logging in just goes to a blank screen with the word BLOCKED across the top. All I want to do is purchase a £1800 phone so I guess that aint going to happen any time soon.I can't ring 150 because my...
How to register my member in my name?
I am trying to link my phone to the EE app so I know how much data I have left. It’s saying it’s linked when I clink link device but then I go onto the app and it’s still coming up with saying please link a product to see you data usage, calls etc.
Downloaded the app and I do not have an option to manage my account at all, even after linking my number all I can see is to buy phone, broadband and other stuff but there is no option to see my balance or top-up. Everything works fine via website an...
I am trying to SPEAK to someone, the system has been designed in every possible way, to prevent this happening. Dial 150 - ring ring, hello, we'll send you a text. Ping, Sorry there is a fault. Grrr, step through one for this two for that three for.....
I cannot see my bill or link my broadband/ tv products .Help.Peter ***** GB******* [mod edit: removed personal details from the community]
How can I gift data to a family member when EE app and website are not working?
I am trying to link my mobile and broadband accounts for use on the app. I do everything correctly and enter the correct details but get an error message saying to try again later and an implication that the fault is at EE's end. Have been trying for...
I cannot see my plan when I log into my EE account. I have tried via different browsers, I have tried deleting g the app and re installing it I have tried a different phone / laptop and still same issue. I get my plan details when I text to 150.Can s...
Hello my name mohmedayaj
