EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Can’t link my EE TV subscription to EE TV app

Hi, I’ve completed setup for EE TV fine and called EE, as the EE TV app does not recognise a subscription to my account and same login details.i have signed out of the app and deleted, reinstalled it and paired to my tv and I am still getting an erro...

Cant complete purchase.

I am trying to purchase an I Phone, but when i click complete after entering all my details it comes up with error 404, it has doe it around 5 times. Is there any way to complete the purchase without having to call EE? TIA

Resolved! Switched from PAYG to PAYM now unable to access EE App as saying A/C is closed

I purchased a PAYG sim with the 8GB subscription pack in October as i wanted to try the network out as i was thinking of leaving O2. I was pleased with the service and decided to port my number in December, but my account was still showing the origi...

Resolved! How to access live chat?

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

How to contact EE

Disgraceful that EE still can't be bothered to accept support requests via email, a support portal, or even an embedded chat app. [Mod edit - added title]

how i can change home address

Website down

Trying to sign up to a new plan, failed to identify myself now the sites down?!

Resolved! Still a dead after 6 months

Every time I login into the app, and that included today. I keep on finding the option to do a renewal on my Broadband. But as per usual when I try to find out what options are available. It times out with the same stuck record message, sorry, someth...

Resolved! Airtime Rewards with multiple numbers (lines)

Hi there, Trying to figure out if this is possible or not possible, My and my partner share an EE account, which has both of our lines on and our broadband. However I am trying to discern whether we are able to both use and benefit from Airtime Rewar...

Resolved! Help to change DOB

Hello, I have a problem I can't verify my ID I think because I registered with a wrong date of birth I've put 14th instead 15th someone can help me? Otherwise I'm waiting for a phone contract, they delivered only the sim card but the phone not yetTh...