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Community Activity
Broadband issues
I recently switched to EE, when I connected I used my existing router details, name and password. Everything worked fine except my amazon devices. Seen as amazon couldn't help I reset router to factory settings, all amazon products worked for a short...
MOBILE DATA ERROR
PAYG PHONE, IPHONE 5S, VERSION 12.5.7 SHOWING NO SERVICE, CANT MAKE OR RECEIVE CALLS OR EVEN TEXTXAND GET THIS ERROR MESSAGEmobile data upload failed, your iphone cannot make and receive calls or access mobile data until it has been updatedWON.T UPD...
I have switched from Virgin Media. I having trouble with seitch deal.
Have switched from Virgin Media , with the switch deal. I have sent numerous versions of the last bill I received, and I keep getting told it needs to be a termination bill. Virgin don't seem to use these terms, I sent a bill that was called "Your C...
Cannot access Bill & Payment information
I login to the web site but cannot access Bill & Payment information and also Plan & Subscription
Purchased TV with free TNT Sports
HelloI recently purchased a TV via the app, where the monthly payments are being added to my mobile bill. It said it came with free TNT sports but I haven't received any texts or emails with any information on how I activate this.Please advise
Outrages roaming charges dialing 222 on Full Works plan
I recently signed up for a Full Works plan with unlimited international roaming in Zone 1 areas, which include the US where I am currently located. I chose this plan after a protracted online chat with an agent who advised me what to select to fit my...
Thank you - good and helpful service
Helpful and good service from Geraint and Gareth in resolving a simple customer issue after the termination of an account.Thank you !
4G/5G Network Bands
Hello,I will be purchasing a Vivo x200 Ultra which runs on a Chinese ROM with Google services and am looking to switch to EE Sim only shortly. Can anyone confirm if the phone will work on EE with the confirmed network band support below:4G: TD-LTE : ...
Day 2 of trying to get an answer... any answer...
Hi,This is the second day I have been trying to find out what is going on in our Area (a small village in North Yorkshire, just outside Middlesbrough) - as of around 11am yesterday (06/05) the EE signal is down to zero, if outdoors you get a bit of m...
I can’t make calls from abroad
I’m stuck in a loop. I can’t make calls to the UK from abroad (Spain) - I get the message “calls to this number are not permitted from this phone”. If I try to text 150 for help I get message undeliverable. There is no option to email EE for help. I...
