Why can i not get into my mobile EE app

[deniselfc]

For the last few weeks now I can never get into my EE mobile app, there is always a problem and trying too get hold of EE is a nightmare there isn't anything there to help to get this resolved.

[JordanTA]

Hi, sorry about this. Do you get any error messages? Do you have any screenshots of what happens?

[deniselfc]

Hello! 

No messages or anything it's been like this for weeks that I cant get into my app!!

Regards

Denise Hodgson 

[Katie_B]

Hi @deniselfc. 

Thanks for getting back to us. 

Can you log in to your EE account online OK rather than the app?

Katie