EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Unable to upgrade online....

Unable to upgrade online....Customer Service contacted on several occasions but will never admit to any problem with the website....Why have an online upgrade option if it is unuseable....

Resolved! Linking Mobile & Broadband accounts

I've been trying to link my mobile & broadband accounts as I'm overdue for a upgrade on my mobile contract (in fact, all 3 of us that I manage on my account are overdue an upgrade) but every time I try and do it on the website it comes back with sayi...

Triangle with exclamation mark

I have a triangle with exclamation mark showing when managing devices on WiFi network. What does this indicate.

EE broadband will not link in the app

I have just been moved from BT broadband to EE, I already have an EE mobile account but I cannot link my account in the app, had several conversations with EE CS and the tech team but still not resolved, are there any known issues with the app and li...

Nothing on this website works!

App and website crashes

I have been trying to upgrade for 2 days! On the final page the app says "something went wrong, try again" and the on the website the last page comes up says "this page can't be found". I also tried to call and speak to someone, it automatically redi...

Trade in

Hi, on the My EE app when I'm ticking the 'trade in old phone' box and filling all the details, it only applies the discount to IPhone 16 Ultramarine 128gb. Even when I click the phone I want which is iPhone 16 Black 256gb, once I apply the trade in ...

Resolved! New device

I have added a new device to my account with a new number. Am I going to lose my existing number can someone assist please

Resolved! Add descriptions to numbers

Hi there. Is there anyway to add names/photos to know who's number is who's on the EE app / on the website? Right now it just shows a default profile picture as well as the number when looking as spend caps, and when on the management page for the li...

Cancel contract

I have been trying to cancel my account for 6 months I have phoned as requested waited for 40 minutes for someone to answer the call only to be told they couldn’t do it and they would pass me on to someone who couldn’t after another twenty minutes th...