EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Hi

Moved abroad & want to keep UK no

I’ve moved abroad for what is likely to be long-term, but would like to keep my UK number BUT be able to use with data abroad - is this possible?! I have a Swiss phone, can I somehow get a dual SIM on it? Or would the best thing be to cancel my (very...

Resolved! Wrong DOB on EE app

Read moreMy date of birth is incorrect on my account on the EE app, somehow it ended up being my fathers date of birth. Do I have to go into an EE shop to get it changed?However I don't have any valid ID like a drivers license or passport at present....

email contact

Hi. Does anyone have an email address for EE? I want to chat with an agent online. Thanks

Create second email address

Hi,I want to set up a second email address that does not include my name for shopping purposes and to make it difficult for scammers to send me emails using my name.I logged in and went to profile, but could not ADD an extra email address under 'log ...

Customer service rude and liars.

I left EE for broadband after 15 years because they jacked up the prices and wouldn't give me a deal, I just called to discuss my mobile plan, after refusing to give me income to some phone jockey , I was told EE don't sell phones, I wanted to buy a ...

Can’t access account after months and more than twenty hours wasted on phone

I’ve been tortured for about 30 hours by ee and by business. And 20 hours before that by ee consumer. now after three months I still can’t link a mobile to the app. Level two tech support promised to fix it because my email address was stuck in limbo...

Emergency help

I need to be reconnected

Ordering TV

I am trying to order a new tv and put it on my monthly contract, so i add to my basket and then when it comes to the upfront payment of £10 it keeps declining, any help welcome. thank you

Resolved! Account closed after my plan change

I recently changed my pay as you go plan to a monthly-pay plan. However, after my call with the ee customer service, my ee account was closed. I want to figure out the reason and get access to my new plan as soon as possible. Moreover, I tried to pay...