EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

New EE app is awful!

Don’t know about others but the new EE app on iPhone is almost unusable. When it loads it just freezes for up to 30 seconds and trying to navigate around, it frequently won’t scroll. The new app also does less than the previous one, so why change it?...

Resolved! Data Gifting Issues

I currently have several lines on my account and can gift data between the accounts as expected.I've just purchased a new SIM Only "No Frills SIM 1GB" for my son to use in his phone. This SIM is on the same account as my phone and it's under my name ...

PDF download

I received a text telling me that my latest bill is available. On checking, I can see the bill, but there is no option to download a .pdf of it.Is there a problem at the EE end? If I cannot download .pdf files from you, then I need to have a paper co...

Upgrade

I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. When I click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account).I try to start a conversation howe...

My ee app

Is the ee app down because every time I log into it it tell’s me there are having problems with the app and to try again later, I’ve deleted it and reinstalled it and it’s still coming with the same problem.

EE account

Tried to register but I’ve already registered and now can’t log in

Cannot Upgrade Through Website Or App

I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. I cannot even click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account). I have tried various brows...

What's happened to my EE app?

I opened my EE app and it was gone!At first, I thought it was upgraded with a new design, but when I logged in it sent me to their online site! What's happened? Where is the EE app?

Resolved! Where's the EE link to register for power of attorney?

Where's the EE link to register for power of attorney?Thank you

Unable to transfer data

Every time I click on the data use section of my account to transfer data over to another number on the account, the screen just goes blank. I’ve been trying for 3 days and the same thing happens every single time. is there a problem with the website...