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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9401 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23228 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 494021 Views
  • 0 replies
  • 12 Helpful

cant access final bill

Left EE & cancelled DD. As expected they contacted me for the amount. I tried for over an hour to get a copy of the bill to see what I am being charged for. ( I know the amount) This is impossible unless I agree to a letter which is charged for! I wa...

Missmouse3 by Valued Contributor
  • 400 Views
  • 3 replies
  • 2 Helpful

Changing a password

Has anyone tried to change their password on the appallingly poor EE website?  It has taken me an hour to get the right link to do so.The EE website is top the list for uselessness, being unfriendly and unnecessarily complicated. Shame on you EE.

Resolved! EE account no info

I am trying to see my plan, subscriptions etc. On the app of EE, but no information displayed. I am a new customer and bought this morning a plan but not sure what I have chosen and when is the payment scheduled. No EE agent available on 150 number o...

Gretavh by Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful