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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13208 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26475 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 554804 Views
  • 0 replies
  • 12 Helpful

Mobile app not working

Hello when i login online or in the app all i get is the following show up. i have called tons of times about this as it makes it harder for me to keep on top and track my bills. but no one has ever been able to help ive just been told pretty much li...

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Viper94 by Explorer
  • 406 Views
  • 2 replies
  • 1 Helpful

Website is rubbish so is app

I want to know why EE spends so much money of a website that is total rubbish. Can't order a single thing from it. Add things to basket then tells you to log in to be told something is wrong! Tried on 3 different devices I'm losing my mind with this ...

Jamie279 by Visitor
  • 441 Views
  • 2 replies
  • 0 Helpful

Resolved! Account Closed

Hi,After ordering a new set of headphones through my contract and several issues later, my EE app is STILL showing Account Closed.Called accounts, they messed around, said it was fixed.. it was not.Called Tech, they “fixed” the issues the person abov...

Leon47 by Investigator
  • 2384 Views
  • 12 replies
  • 1 Helpful

Resolved! Unable to delete basket

I am unable to delete basket there are no icons giving option to delete. When I click edit it goes to the salary page again no icon to delete have phoned  EE and they say use the icons but there are not any icons Any help would be appreciated. Have a...

dotty54 by Visitor
  • 852 Views
  • 3 replies
  • 4 Helpful

EE is a put off

Just looking for three sim data unlimited. For last three days this website keeps taking me from one link to another  asking customer to create account ,verify then create nickname and more. Finally ended up here  . What a joke. No I won't be buying ...

chent5 by Visitor
  • 341 Views
  • 1 replies
  • 0 Helpful

Links

The app is saying I am already linked to an account when I have only just registered (when I ask it to show links, as instructed). Very confusing?

Heidi331 by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful