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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13693 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26875 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 560180 Views
  • 0 replies
  • 12 Helpful

EE app not showing bills

After many many tries to switch from BT to EE in the course of which 4 orders had to be placed by them due to errors (on the part of their really badly trained sales team) I now find that although I can log in to the website and the App I cannot see ...

Resolved! Viewing documents for a repair

I've been sent a text message saying a document about a repair on my phone and tells me to log in but I don't know where to find the document.

HCB1 by Visitor
  • 404 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade issues

One of the devices under my contract is due to be upgraded today (09/10/24) but it keeps coming up on the EE website and the EE app "we currently have nothing available for me to upgrade." Just wondering if this is something that's popped up before 

Unable To Access My EE

When I log into my EE online it just gives me this error code:There seems to be a problem...Sorry, we’re having a little difficulty right now. Try refreshing the page. You can still visit the other areas of EE.(10-001)When I try to access My Bill or ...

DWessels by Investigator
  • 814 Views
  • 4 replies
  • 0 Helpful

Won't let me purchase Apple Watch

Not sure if anyone else has had this issue or if I'm being really stupid however I've been looking to purchase an apple watch and figured I'd add this to my existing plan with EE. Logged into the website (as you would) and found the watch I wanted, t...

MeganS by Investigator
  • 959 Views
  • 5 replies
  • 0 Helpful

Accounts and manage subscriptions

I have been unable to access my account via the EE app nor am I able to manage my subscriptions via the app. I have telephoned to helpline on several occasions and waited up to 40 minutes . Unfortunately, the person I’ve spoken to has been unable to ...

Anton24 by Investigator
  • 978 Views
  • 12 replies
  • 0 Helpful

Resolved! EE app

Hi,  recently spoke to someone on chat to try and sort my accounts on the app. Essentially I had 2 broadband accounts on my account, one being live and the other was a failed attempt to set it up. The person I spoke to on the live chat said they coul...

Davej4290 by Investigator
  • 427 Views
  • 1 replies
  • 1 Helpful