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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8660 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22609 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 477330 Views
  • 0 replies
  • 12 Helpful

Account based issues

Hi,I've been having issues with my account for a while. E.g. when I wanted to upgrade, I got 502 errors on the links that show you the options. When I did upgrade via phone, I can not see my plan because I get 502 in the app. This is the same for the...

Re: Unable to view bills in app or web

I've been experiencing the same issue since I signed up in mid-April this year. I used to have a mobile SIM-only plan with Smarty, but my mobile phone number was transferred to EE in mid-April 2024. However, I'm unable to view any billing information...

ee839394 by Investigator
  • 1078 Views
  • 15 replies
  • 2 Helpful

Uprage

Been trying to load my upgrade for 2 weeks now and it says cannot load information try bring online or something like that,Supposed to be the best network and my bill is £270 a month  Pretty disgusted with the service from ee 

Teddy012 by Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful

Link a Product

I have been on the phone to EE 3 times and every time the agents have said they would sort this out and they would report this issue to the technical support team and nothing has happened since. I have been using the EE app for a while now and had no...

LucyB20 by Visitor
  • 1243 Views
  • 3 replies
  • 0 Helpful

New app feature

Why is it so difficult now to view bills and data usage on the app? Even when I clicked on ‘Manage’ nothing works. 

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Phand by Visitor
  • 297 Views
  • 1 replies
  • 1 Helpful