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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593249 Views
  • 0 replies
  • 12 Helpful

Resolved! Online upgrade

So I am out of contract in 14 days and have logged into my account on ee app and website and says I can upgrade.  I have tried many times today and all I keep getting is log in to see your upgrade offers so I log in again and it says to upgrade ring ...

Upgrading Online

I've had this same issue - I also am struggling to remove the items from my basket while I was just trying to check out the options. Is the only way of fixing this that you've found to call 150? Upgrading online is my preferred option... having to ca...

Emmamw by Visitor
  • 367 Views
  • 1 replies
  • 1 Helpful

Finding an itemised bill on my EE Mobile

I have both broadband and a mobile with EE.  On my broadband when I logged into myEE it shows my latest bill and previous, all itemised which is great.   However, on my mobile I no longer have this.   How do I see an itemised mobile phone bill. 

leevb by Investigator
  • 12709 Views
  • 15 replies
  • 5 Helpful

Resolved! EE Multiple Discounts Are Possible

 Here is an example of EE Essential Plus plan where multiple discounts can be applied. On the other hand, EE one comes with 20£ and when I ask sales team to apply one more discount they say in EE only one discount can be applied, if that's the case t...

Screenshot 2025-03-21 at 17.06.52.png
Rky by Prodigious Contributor
  • 787 Views
  • 6 replies
  • 5 Helpful

Strange number in the EE app

Why all of a sudden am I seeing two phone numbers in my app immediately after logging in with a heading / prompt of “Choose a device?I’ve had the same number for close to 30 years, and I do not recognise the second number. I have had the app for at l...

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Add to basket is broken

The website is built using nextjs and the promise is broken here -717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113 Uncaught (in promise) ApolloErrorat new t (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113:19262)at 717.4bf20aa58dd9cdbf-4bf20aa58dd9c...

Rky_0-1718029331858.png
Rky by Prodigious Contributor
  • 2467 Views
  • 20 replies
  • 2 Helpful

Resolved! EE perks account deactivated

Hi can someone please help me. My EE perks account has been deactivated and I can't access my additional codes for my husband to use. I have no emails from EE perks and it just says it's been deactivated with no instructions to reactivate it.

HLB10 by Visitor
  • 920 Views
  • 8 replies
  • 7 Helpful