Linking a device

[Blossom36]

I wonder if anyone can help…?!

I am unable to link my product, which is a 4G Smart Hub, to the EE app in order to view / manage my bills and haven’t been able to do so since May. 

For context, I never received an email from EE with any account number, including a welcome to EE email which I should have had. I have the account number which I got from calling EE and can use in order to proceed to the next steps, but when I input it into the first field titled Billing Account Number - it tells me the account number is incorrect. I have never had a separate billing account number and when I spoke to EE they said the account number I had was all I needed, which clearly isn’t the case. 

It’s getting frustrating as speaking to EE isn’t solving anything and I’m unable to view my bills. Can anyone help??

 

[XRaySpeX · Accepted solution]

You don't need an a/c no. to link a mobile router. That's for fixed Home BB. You link it by its mobile no.

Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.