Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi we've tried just about everything we can find online to get broadband working. Turned on and off, checked cables, factory reset, tried a different cable and we still have blue flashing aqua. Please help.
Hi!We're due to complete on the sale of our house at the end of June / Start of July but there's going to be a month or so delay to the purchase of our next property. (moving in with grandparents in the interim). We're only 5/6 months into a 24 month...
Hi, Recently moved from Sky broadband over to EE, previously with Sky I was able to use Teams for work (video calling, screen sharing etc.) since swapping over to EE people are mentioning my video keeps freezing and isn't as expected, I also can't sh...
Hello,My contract for my broadband and landline ends on the 10th. My new provider will take over the line on the 20th. Will I still have broadband with EE until that point? Will I still be on the same tariff? My calls are included and I'm wondering i...
Is it still possible to get just a landline without broadband access for an older lady who doesn't use the service and just wants how it used to be.
Hi I cancelled my broadband and was told I could use the website to pay the cancellation fee as I cancelled the DD but it's no longer there. How do I pay - do I have to call cause that's just a pain also I got charged for a months bill on top of the ...
Where is option here in my ee app of family usages i want to share my data with my husband and there's no data gifting option.????
They know its there fault , since 24th may every 2hours it goes down , dont let them try blame router or you , the only fault is joining ee , Hub has activated against the device management system , Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLIC...
Hi all I've signed up for EE fibre max. I'm already on FTTC ADSL (getting 76Mbps) with Plusnet. Have a landline but hardly ever use it. They've scheduled an engineer visit in a week's time, but I'm not convinced one is necessary. I've already recei...
I have an issue with wifi calling on an s20fe and a a42 5g both work fine on WiFi calling apart from with my new ee router. A new router is on the way. I was looking at my WiFi settings on the phones there is one for mac settings it has 2 options it ...
