cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Moving Home - Broadband

hkl1991
Investigator
Investigator

Hi!

We're due to complete on the sale of our house at the end of June / Start of July but there's going to be a month or so delay to the purchase of our next property. (moving in with grandparents in the interim). We're only 5/6 months into a 24 month contract with our broadband and wondered instead of having to pay the hefty cancellation fee, are we able to pop our account on hold for a month until we complete on the new house purchase? We'd ideally like to stay with EE and transfer our contract over to the new property. 

Thanks!

2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

Hi, you will gave to give the Broadband Customer Support team a call.

 

Some ISP's do allow such a break, but not sure about EE.

Jon_K
Former EE Employee

Hi @hkl1991.

 

Welcome to the community.

 

I hope the move goes smoothly 🙂

 

If you can get in touch with our Broadband Care team, they will be able to run you through the home move process.

 

Jon