07-06-2022 11:50 AM
Hi!
We're due to complete on the sale of our house at the end of June / Start of July but there's going to be a month or so delay to the purchase of our next property. (moving in with grandparents in the interim). We're only 5/6 months into a 24 month contract with our broadband and wondered instead of having to pay the hefty cancellation fee, are we able to pop our account on hold for a month until we complete on the new house purchase? We'd ideally like to stay with EE and transfer our contract over to the new property.
Thanks!
07-06-2022 01:28 PM
Hi, you will gave to give the Broadband Customer Support team a call.
Some ISP's do allow such a break, but not sure about EE.
07-06-2022 01:28 PM
Hi @hkl1991.
Welcome to the community.
I hope the move goes smoothly 🙂
If you can get in touch with our Broadband Care team, they will be able to run you through the home move process.
Jon