Blue aqua flashing light broadband

[Nicolahawke]

Hi we've tried just about everything we can find online to get broadband working. 

Turned on and off, checked cables, factory reset, tried a different cable and we still have blue flashing aqua. Please help. 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Aqua flashing means you are not connected to BB at all.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Ajpotts]

mine is doing the flashing aqua light too.. started an hour ago.. I reset the router to factory defaults and it is still offline.. looks like EE exchange is faulty..

[XRaySpeX]

@Ajpotts : Please answer the Qs I asked above.

[Ajpotts]

I've been a broadband customer for 4 years and I don't have a telephone to plug in.. The Internet was working an hour ago and now it isn't, so it's definitely an outside line fault.

[Mustrum]

@Ajpotts  a cheap phone is one of the best tools for broadband fault finding. It can instantly tell you if your line is broken, or if noise is causing slower speeds.

Whereas as you have not answered the other questionsno one can say what the problem is.

[Leanne_T]

Morning @Ajpotts

Thanks for posting. 

Is the router working this morning for you? 

If not, please give us a call on 0800 079 8586 and our Broadband Care team will get this looked into for you. 

Leanne 🙂