Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi Allhad 1.6gb fttp broadband installed today. A new overhead fibre line was installed, initially the OTP was a smaller model and that was changed when the engineer called back with the PM5313 model. a different engineer had to visit to connect up i...
Broadband been down since Fri 6th EE say mayor outage , openreach working on it but nothing online and estimated fix day / time constantly being pushed back. Anyone else having problems???
My in-laws have been using EE for their broadband and are now off contract. They want to cancel and switch to another much cheaper deal. Are there any requirements for advance notice, or can they simply say "I'm done with EE" and cancel their direct ...
Hi. I have just purchased the 1.6gb package. All ok other than the speed between desktop pc and router (located next to each other). Have spoken with EE tech support and they state that the 3 Ethernet ports on the router are 2.5gb indicating that my...
Just changed to EE from Virgin and having issues with connecting HP Deskjet 4130e printer wirelessly, tried all the things listed on another thread. Also cant connect to our server which is a synology NAS, changed the IP address on the server to the ...
Switched over to EE about a month ago now, and i must say the wifi is so bad. The speeds advertised to what were getting is ridiculous... im getting just shy of 250mb when promised over 500mb and this is a daily thing.The EE home app is also dreadful...
HI, I have tried all the fixes ie Factory Reset- WPS Etc i have 2 extenders but they only stay connected via ethernet cable , i have left them connected OVERNIGHT to, BUT when i take the ethernet cable out and move the extender even as little as 3 m...
Hi, I’m new to EE, just got the smart 5 box, Iv downloaded the EE app but really struggling to connect device? Iv put my account number and that shows I have an account for broadband, when I’m trying to add my details, it states account number invali...
When I switched from BT, EE phoned me up and sold me a new package. I work from home so broadband is vital. They sold me their best fibre package with failover etc. but there is no fibre in the village and never will be.I am paying £72 per month.i do...
Posting the firmware versions for the EE Smart Hub 7 Plus Router, which was launched 12th December 2025.Firmware version: r3.29.4-R-1511690-PROD-84001 19/12/2025 App ver 3.7.4Firmware version: r3.35.15-R-1597208-PROD-84001 19/12/2025 App ver 3.11.2Lo...
