Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My router reports my public IP address as 109.156.125.101, however it does not function as a routable IP address to my modem (consumer broadband). The router has a Dynamic DNS feature that i am unable to use like i have done for the last 30 years wi...
My Asus GT-BE98 router is connected to my 1.6 gbps EE service through the ONT and my PC connected to the router via ethernet. Does anyone have the specific IPV6 settings for this router please?
Hi I had my broadband installed 7th August when signing up it says would receive a £150 voucher how longs it take to come thanks
Has anyone else used the Test and optimise your broadband options at the top of the help page? It seems to misreport, It says connectivity issues for me and no point to point protocol but I am not aware of issues, so I asked EE to run a test and they...
My parents have been just moved from FTTC to FTTH and the migration went well, they have DV and got sent the big button battery backed up/4G 999 capable FW500 Motorola phone which they didn't order, from what I can see. Any idea why they got sent thi...
Just been forced to moved from PlusNet to EE due to wanting to keep our home phone number. Trying to add back the site restrictions (parental controls) we had made under PN, but it seems it's impossible without downloading the app, and that seems to ...
We have an Extender 7 Plus in each bedroom of our house. I have the light turned off in the settings on the app, but when the hub loses internet or reboots (seems to do this most days around 3am) they'll all start flashing orange, lighting the room u...
Hi, My daughter is able to by pass the EE parental controls even when they are on strict. She can change the name of the device which removes controls and she can also take it out of a group which also removes schedules and controls. How can it be ...
Hi. I was recently forced to switch from Plusnet to EE for my broadband service as I needed to keep the landline for my elderly mum to use. The router had to be located near the front of the bungalow in the corner of our living room rather than in th...
So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and ...
