Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am having this exact same issue with EE! I moved from Sky and they refuse to accept the final bill! The switch has left me out of pocket as EE have not honoured their 'switch offer' If you are thinking of moving from Sky to EE, DO NOT DO IT!
I am paying for UK’s fastest internet and getting the worst service. Sometimes slow sometimes even no internet on my WiFi device. App is on maintenance most of the time. I don’t know where to complain. Extremely disappointed
We just moved over to EE Broadband after many trouble free years with Plusnet - because we wanted to keep a landline, which Plusnet apparently will not support in future.Trouble is, now we're with the EE router, our Sky Stream box loses the Internet ...
Anyone know how to get password for Wi-Fi I’ve misplaced the little bit at back of machine thanks
Can’t find the WiFi optermiser on the app for some reason not showing up
How is it every time I speak to EE they say according to their system I’m getting 18mbs which is false, if I’m watching tv on my laptop and get a picture message on my phone the laptop will buffer because the broadband cannot cope with doing both. I’...
Was just wondering if anyone had any advice as i have been trying to upgrade to fibre optic broad band since the 27th October 2025 ! This has included 5 engineer visits with 3 appointments being the same BT openreach engineer stating “i don't know wh...
NEW-QQ--How do I get the free address to return the old Hub to E.E.Q--Without having to use a Mobile Phone to scan the sign???I do not own or use a Mobile Phone I cannot email add or Amy other help to return the goods with out using a Mobile Phone s...
so recently joined EE but waiting for them to instal everything but I want to know if 2 months is normal I feel like 2 months to instal it is crazy Iv spoken to a mate who had his done within the week
