Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I'm not getting the financial and international news channels. Can you help please?
Really struggling with our broadband this last couple of days. The page for checking for outages isn’t working ironically!) so I’m just wondering if anyone can tell me if there’s an issue or if I need to be getting onto EE Thanks
I’m a BT customer and use their broadband. However, I’m concerned about post January ‘27. Getting Full Fibre is a no go due to connection logistics. What’s going to happen re our access to broadband should we not have made the switch to Full Fibre? ...
My smart hybrid connect won’t pair with my main hub, they both turn aqua and the wifi works for two seconds then it starts flashing and turns off. What do I do ? Now it’s flashing green on the big one and red on the hybrid connect. Iv tried restartin...
Hi - I’ve seen in the past that issues have been reported with skyQ box and the hub.have these been resolved or is it easy to fix?We have skyQ connected via WiFi (won’t be able to run Ethernet) and have no mini boxes.
My tracking number from my contract confirmation email was working yesterday however today it is saying when i try to track that something is not right and i cant track my broadband product order
Since changing our broadband from Sky the signal in the bedrooms upstairs regularly drops out the speed tests are good.
I've just started having this issue with one of my extenders. Had full fibre installed about a month ago now and need 3 extenders. They were all working great but now one keeps showing "no signal" despite the fact it has a solid aqua light on it. I'...
Hi. Im renting a remote building where i can get 1 bar of 4g when I’m sat in the window. Is there a device i can purchase that i can put in the window to bring internet into the building please so i can use an iPad from it? Building has electric but ...
Hi,We're an existing EE customer and have been for over 10 years. We placed an order on July 18th 2025 for the 1.6Gbit plan as we received an email from Openreach stating it's available.Infrastructure, included new telegraph poles and exterior wiring...
