Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I got EE broadband a week ago and it's been up and down. Today, however my Firestick won't connect and the router keeps blocking google with the message: "The account holder has blocked this site." No I haven't. It's shockingly bad. 5 years with plus...
So I have port forwarded many times before with different isps for game servers tried both ark port 7777/7778 and Palworld 8211 however now that I am with EE I just can’t seem to get it working. I have set my port forwarding rules checked that my ser...
Just connecting my newly supplied router. EE offered a great offer to switch broadband from Sky. They have sent me a Smart Hub 2 and a Smart Hub 7. Do I really need to connect both to the ONT box? Why send them both. I’ve successfully got the Smart H...
After many weeks struggling with the 6023 ee tv box pro errors when watching live TV, Ive been forced into using the supplied Smart Hub in order for the support team to be able to help resolve it. This is OK, but I need to forward some ports to allow...
Hi All,Another Issue with the Hub 7 Plus, probably on others too.When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes...
I was moved from: Plusnet to EE last week. I installed the EE app. But it asks me to link the device to see my account. Is that the iPad I use to access the net? Doing that it then asks me for my account number. Which I type in. It then it has a scr...
Why do I keep getting referred to a chat bot whenever I try to call EE over a pressing issue? could someone please explain this and also do something about it?
I'm not on EE broadband til Friday and they've sent me a bill for £19 + 16= 35 which is way more than I agreed to.
Hi, I have been with BT for at least 40+years (land line and broadband), Sky tv for 25+yrs, and recently switch to EE Broadband and TV.Every day I have issues, either/and TV lost broadband connection, ring door bell (and ring stickup cam) lost Wi-Fi ...
Dear Executive Complaints Team, I am writing to respectfully request that EE voluntarily reviews my complaint in light of new evidence that was not available during my previous complaint or the Communications Ombudsman investigation. I appreciate tha...
