Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 466 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46718 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91096 Views
  • 11 replies
  • 12 Helpful

Fiber to the cabinet

HiDo EE still do this as when i try to search Broadband deals it just gives me Full Fibre broadband deals. I only do basic online stuff so don't really need Full fibre & FTTC is less hassle i guess.Thanks

gazmix_1973 by Established Contributor
  • 1693 Views
  • 33 replies
  • 11 Helpful

Smart Hub plus 7 - Always use this IP address Issue

Hi all, I have just switched from Sky to EE. I have the new Smart Hub 7 Plus and although most of it works, i have a couple of issues. 1. When i try to turn on "Always use this ip address" for devices on my LAN it won't toggle. Therefore i cannot set...

jsviper77 by Contributor
  • 547 Views
  • 29 replies
  • 6 Helpful

Cancel Order

I had a sales guy at my door on Wednesday, I think his name was Jordan. He wanted me to switch to EE broadband and TV (think he said it was Now tv). I told him I was quite happy with with my current provider and had been for a very long time. He said...

nicm86 by Visitor
  • 353 Views
  • 3 replies
  • 2 Helpful

Web pages unable to load

Since moving from BT broadband to EE certain devices (particularly Android) have intermittently failed to connect / communicate / resolve Web addresses.Activating cloudflare warp 1.1.1.1 fixes the issue but brings other occasional connection issues.I...

New Fibre Install

Morning guys, now we have had openreach get the road all fibred up we are now ready to order. We currently Have Trooli who use their own fibre, so the question is, will EE pull a new fibre in leafving the Trooli one in place? We also have the ONT in ...

Resolved! Air pods4

Hi i got offered a black friday deal for air pods 4 for 1 pound if i renewed my broadband with them i did so  but  no one seems to be able to help me so...   can  any one gelp me 

No Connection

For the past 2 evenings we have had no broadband connection, we have no woken up on day 3 and they’ve identified a fault but estimate 5 days to fix it. In the age of working from home, what do I do here?! My partner works from home, help chat is a 4 ...