Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi All,My mother-in-law was due to be switched from Plusnet last Thursday in order to retain her home phone.She received an email with the switch date and then her new router. However the switch date came and went and absolutely nothing happened, wit...
Full fibre worked fine until 3 weeks ago, logged fault told major outage in area but neighbours have no issues Line failed 21-JunEE fix dates keeps moving 22-Jun then 24-Jun , 28-Jun , 29-Jun , 1-Jul ,2-Jul 3-Jul, 6-Jul ,10- Jul and now gone to 1...
Hi I’m looking at WiFi extenders for my smart hub 7. We’re just living a it of coverage at the back of the house. I know the WiFi extender discs aren’t supported with the hub 7 but I’ve seen an EE smart WiFi extender SW10A. Is this compatible with ...
Hi everyone. 2 days ago I got EE 1.6GB installed with a wifi extender pro 7. Engineer hard wired the extender and it eventually lit blue and then we moved it. Since he left the extender constantly cuts off and flashes every colour. When working I can...
My EE WiFi extenders will only pair if I connect them directly to the router with a network cable. They will stay paired if I remove the network cable as long as I don’t unplug them, but if I unplug & move them to another location they just won’t rec...
I've recently setup my own server with Unraid. Works perfectly, can remote connect, manage my DNS living the dream. Recently got Enshrouded and discovered I can host a server for me and my friends to connect to. I set it all up, I joined the game. Th...
Major WiFi issues - continuingBackground - Home Tech advised upgrading to to HH Pro and Wifi Extender Pro… so I did.Could not get extenders to connect, they would pair, but not connect as soon as more than a few metres way from the Hub. (deled in se...
We were meant to switch to EE broadband on the 9th, but the Open reach connection never went through. We've been calling every day with the case being referred to to an escalation team multiple times with no resolution. Has anyone had any experience ...
I am going away for about 10 days to stay with my sister in Cambs.I only use my fibre connection for internet and the built in WiFi for my smart phone.Might get a video doorbell set up soon,pensioner money permitting.Will leaving it on be a potenti...
I recently migrated from BT to EE for broadband, took the 900Mbps package with the Smart hub Pro router, and have had way too many issues.The one that's really annoying me, and only started with the smart hub Pro, is my Sky stream now telling me that...
