Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Twice now we have noticed the Router not working and we are using the backup 4g/5g modemWhen I have logged into the router manager BOTH wifi channels are turned off? Absolutely nobody wouldve been in manually to turn them off at the home As I am the ...
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
Hi,After coming back from holiday I saw that my router had been updated (giveaway was the option for the beta GUI on the web console). The update seems to have completely broken the usage of the 6Ghz band. When ever one of the 2 laptops or 2 google ...
Since receiving a new EE Hub August 2026 the Canon TR8550 will not connect. I feel somewhat aggrieved as I was forced to change from PlusNet to EE by the parent company BT.I've tried all the obvious such as turning off 5G. There appears to be no WPS ...
I have a situation in my house wiring where Openreach in the past have installed a master socket off an NTE5A and I wondered if anyone had come across problems if that has been done? I've only just stumbled across the issue and I can actually see how...
Can EE just enable full duel stacking. It would fix all the ps5 problems. Am I being stupid and missing out on an easy work around? I don’t really want to force everything to use IPv4 just to be able to download stuff on the Ps5.
I will have to change supplier if the new Hub Manager (currently in Beta) continues to omit functionality present in the current Hub Manager:1) It does not seem possible to identify online devices2) It does not seem possible to see devices by connect...
So over the years every engineer that comes to resolve my issues years fast.com to test the speed. I used Ee app , took 15 attempts as it never works , Iits stated I’m getting 700mbps but fast.com shows me to an iPhone I’m getting 4.2.Mbpsim paying £...
I Placed a migration order from Plusnet to EE by phone order for broadband and home phone in June 2026Equipment was sent out Just before the switch over 13th June for broadband and 19th June for home phone.Switch over date arrived still with Plusnet ...
Started maybe a week ago.Happens for wired and wireless. My broadband cuts out for just a few seconds, then reconnects. This leads to lag spikes in games and when watching twitch.Openreach came round and said the problem wasn't on their end. EE fir...
