Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m a loyal customer have been for years and never had any problems with EE until now, why have I been charged twice for something I normally pay for monthly so please can I get help and a refund
It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...
I just transferred from Virgin Media to EE. Generally big improvement in the broadband however having quite a few problems connecting some google devices. (my google speaker connected no problem but the Nest Hub Max, doorbell and camera won't)I hav...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
Good afternoon, Got offered a deal a few days ago, originally said no as I was in the process of moving to another provider. The guy told me to phone back if I changed my mind. Phoned back the same night, got told another department offered it and t...
Having changed over to EE from Plusnet I cannot access my bills
Just wondered if it’s possible to replace my EE Smart Hub WiFi 7 router with an Eero Pro 7 Router and if so, is it just a case of unplugging my EE router from the Openreach wall box and plugging the Eero Pro 7 router into the wall box instead? BB is ...
I have been trying to create several rules in order to host a server for a game, although I don't remember it being this difficult as I have done so in the past. I can only select UDP or TCP as the joint option never works. If i create a UDP rule I c...
Good afternoon Set up my home job and connected mobile and tablets without any issue but can’t connect my laptop or Alexa ? tried the generation 4&2 versions but both say no internet found.saw some posts about complicated things to try but any chance...
HiCan someone explain to me how I can update my broadband package when the given phone number is no longer in use?
