Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, My daughter is able to by pass the EE parental controls even when they are on strict. She can change the name of the device which removes controls and she can also take it out of a group which also removes schedules and controls. How can it be ...
So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and ...
Hi my WiFi keeps dropping on all of our devices, sometimes it will be ok for a few hours other times it’s constantly cutting on and off, I’ve also noticed speeds are really slow when testing my broadband on a wireless connection, I’ve tried using 2 c...
I am having this exact same issue with EE! I moved from Sky and they refuse to accept the final bill! The switch has left me out of pocket as EE have not honoured their 'switch offer' If you are thinking of moving from Sky to EE, DO NOT DO IT!
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
I need my account number + billing number.I don’t received welcome email from EE when I approved a new contract.Broadband not active.
Has anyone had problems with their router giving the wrong location?My router seems to think I'm in Bridgend, near Cardiff, when I'm at the opposite end of the country!Using any mapping software (Google maps, MapQuest etc) always shows me in Bridgend...
Without question the worst things since a caveman invented the square wheel. The hub constantly cuts out meaning that trying to link my printer (essential for work) and a booster to is is virtually impossible. The EE phone app will not let me login,...
How do. Change dates on here to my pay day as have internet bill on 2th September but am not paid to the 15th September
I was migrated to EE from Plusnet on 25th August 2026. The Smart Hub Plus arrived a few days beforehand and on the day my Plusnet Hub 2 light was red when I looked at it in the morning, so I changed to the Smart Hub Plus. Here are some issues:1) Th...
