Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently migrated from BT to EE for broadband, took the 900Mbps package with the Smart hub Pro router, and have had way too many issues.The one that's really annoying me, and only started with the smart hub Pro, is my Sky stream now telling me that...
Service been down since yesterday on the 1.6 package. There are other posts that are similar and suggest an issue. 3rd party route logs (also no service on the EE hub,logs here don't seem detailed) 2026-02-15T10:27:52Noticeppp[wan_link0] Link: recon...
My internet as gone off when i av payed the bill
I'm looking to join EE but I'm a bit confused about the different plans and pricing.Basically I only want a 900mbps Fibre connection and, ideally, the Smart Hub 7 Pro Router and Wi-Fi Extender 7 Pro (probably 2 Extender 7 Pros)If I get the Ultimate p...
We have this fabulous 1.6gb gaming package we had a good speed up to the 1st 7 months and then 3 weeks ago we been having problems for on the upload is rubbish 104 upload we should be getting at least 200 upload and the download on speed test doesn't...
I have a broadband fault. EE provide tracker number. I go to EE app. I search for fault tracker. It gives li link. Link takes me to EE web page. Web page says “only broadband faults can be tracked”Yep, that’s what I want to do! There’s no option t...
Having informed the Bereavement team, 9 weeks ago, that I wanted to switch our Broadband account, into my name, this is proving impossible. The account cannot be linked to my phone account despite numerous calls, emails and complaints. It would appea...
I am 100 mtrs from dslam but my speed averages 48Mbps download. Tracert test shows issues within the network, The issue is clearly a network issue, having many years as a broadband engineer for BT. I am aware of possible problems but the engineer...
Can you provide broadband in my new address?
Has the internet dropped? Been down for at least 20 minutes now and still can’t get it back on?
