Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I Placed a migration order from Plusnet to EE by phone order for broadband and home phone in June 2026Equipment was sent out Just before the switch over 13th June for broadband and 19th June for home phone.Switch over date arrived still with Plusnet ...
Started maybe a week ago.Happens for wired and wireless. My broadband cuts out for just a few seconds, then reconnects. This leads to lag spikes in games and when watching twitch.Openreach came round and said the problem wasn't on their end. EE fir...
My contract is coming to an end, and naturally it's going up by £5 a month - I don't get anything extra for that of course. My problem though is that I will be moving when the house is sold and I do not want a 12 month or 24 month contract as I do n...
Hi there, I have switched from Vodafone boardband to EE recently. Openreach guy has come to me this morning but the installation was unsuccessful. I don’t know what to do next, would anyone help ?
We got a new hub, smart hub 7, I think. Changed the WiFi details to match the old one and almost everything connected without having to change any settings. The only thing that didn’t was my phone. I tried resetting the WiFi, MAC address, rebootin...
Hi I am moving house and EE will not transfer my package to the new address, It states on the website they Will give me like for like. I am getting 500mb Now at my old house for £37 .At my new address I will only get 40mb. And still pay £37 . They ar...
Hey can anyone help Ive ordered a new install with fiber the house i moved in to has had fiber before but ive been given a date of 6/9 now moved to 10/11 My mother in law is now coming to live with us and rely on a Broadland service for her alarm sys...
Having informed the Bereavement team, 9 weeks ago, that I wanted to switch our Broadband account, into my name, this is proving impossible. The account cannot be linked to my phone account despite numerous calls, emails and complaints. It would appea...
I received my new Smart Hub 7 Pro, connected it all up and started to add devices to the new hub. It was going great but my Samsung Smart TV (which is over 5 years old) could see the network but wouldn't connect.I did some searches on the internet, r...
Greetings,We moved house in to the DT11 area just over 3 weeks ago.Since the service began our EE broadband hub has disconnected around 08:30 every morning for approximately 5 minutes. (Flashing orange light) so it takes down the internet connectivit...
