Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How come as a new customer you could get my broadband package for £27.99 yet as a loyal customer I pay £60 per month. I called the retention/ loyalty helpline and told them I was considering leaving EE to move to a competitor for £23.99 for a similar...
I had a new Router from EE about 12 months ago, did not use it as I did not want to change all my devices logins I am thinking of going to FF so would have to use the new routerAfter a lot of research I decided to "bite the bullet"Changed all the set...
I signed up for EE broadband on the 14th of July and was given an initial install date of the 3rd of August. An engineer arrived on the 3rd but said he couldn't do it and just left with no explanation! I then received another engineer appointment for...
My old BT phones got the calls list but my new BT 3960 doesnt - it just shows two small narrow bars, like a small 'pause' button on the left hand side of the screen. Have spent several hours with helpful EE people on the phone - thank you Joanne, Chr...
My Standard contract expired on 5th August so i signed a new contract the same day for full fibre.Was told 2 to 3 weeks until installation, received an email yesterday 5th October informing me the installation date is now 4th January 2027. 5 months ...
My EE broadband cuts out at 9:28pm for 10mins every night. I’ve done all the resets and unplugging etc . Been going on for over 12 months
Hi,My broadband contract with EE ends on 3rd November 2026. I called EE today to find out what options would be available to me once my contract ends, as I would ideally like to downgrade to a slower broadband speed at a reduced price.However, the sa...
Help - I am currently on hold to EE customer service trying to speak to someone 38 minutes so far. My mum is in her 80’s with dementia and is bedbound. She has carers 4 times a day and they have advised her service has been disconnected. She has no d...
OK, so I've got the same "can't download a bill" as many other folk, which is not exactly a problem except that this is the last bill on my contract. I'm moving to another supplier so that should be the end of it. However the app is still showing a "...
Hi Ive have been trying for several weeks now to sort out an issue. I am unable to see my EE broadband/ TV account on my EE App or online.I have spent 5 calls one lasting over an hour to Ee and its still not fixed. I lost the ability to access my bro...
