Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Today for no known reason our WiFi disconnected. We did the usual steps to reset and connection was made again which lasted a couple of minutes and disconnected. We have now reset the router and modem multiple times and are still unable to maintain a...
as the title says, the ee wifi hotspot i use is gone. i pay for broadband at home and use the hotspot when i stay with my grandma, which may be for days or weeks, and i rely on it fully whilst im there. after using it for months i have noticed that t...
@ In our family home we have had the same landline number for over 50 years. My brother whilst living at my mums house after my dad died took over the phone account and has had with landline, broadband and mobile. My mum now wants to have the account...
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?
Hi,I already have a broadband connection at one house, but I would like to set up another connection at a different house that we have bought. Is it possible to add a second broadband connection at a different address but linked to the original accou...
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
Today we were meant to switch to EE. The hub is flashing orange and has been since we set it up. Our landline has been switched off by our previous provider. So now we have no Internet and no landline. My mobile signal is appalling at home. EE say ev...
Today my EE broadband went live; I transferred from BT. They won't replace my old BT Hub 2 with an EE router. They tell me there is no need. If they were all the same then why are there so many different ones out there.My old BT package was wifi 5...
Set up. Tried uninstall and rebooting. Keep gettimg error that app cant connect. Have uninstall and reinstalled app. Have tried writing and scanning in router details. Have tried phoning customer service. My account was BT moved to EE.
