Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just upgraded my broadband & now I cant seem to have a conversation with anybody on the phone using WiFi calling. They just keep cutting out
I am having an odd issue with the FortiClient VPN that my work uses. I have used it in other jobs before, but since I am back on EE and BT, it is constantly disconnecting from the Europe server. Is this an issue specifically with BT consumer connecti...
Hi,I've just been "invited" to upgrade my broadband from Full Fibre Core 500 to 900 for £0. I'm currently using a BT Smart Hub 2 - I didn't get an EE router when I upgraded to full fibre a couple of years ago. I'm currently mid-24 month contract. ...
My thanks to Customer agents Deborah (15/9/2026), Jimmy, Belfast (23/9/2026), Ashwin (5/10/2026) and Ryan (7/10/2026) who were able to resolve problems resulting from a contract renewal. This covered contract set up and equipment return. For whatever...
Having paired the EE WiFi Extender 7 Pro (SW40J) with my EE Smart Hub 7 Pro (SH40J), the light on the extender is solid aqua. Therefore, according to EE's documentation, this means that the two devices are correctly paired.However, in the EE app (on ...
Hi, I have been with BT for at least 40+years (land line and broadband), Sky tv for 25+yrs, and recently switch to EE Broadband and TV.Every day I have issues, either/and TV lost broadband connection, ring door bell (and ring stickup cam) lost Wi-Fi ...
Hi allMy contract for BT BB 900 is coming to an end at the end of October, I am therefore thinking of moving to EE for these reasons Cheaper - £33 a month instead of £61 , although not sure if the online deal is only for new customers which is daft.B...
The security on my wifi shows a threat detected on my box pro. It seems to be happening every day is there any way of preventing it: the message says “A server with a bad IP tried to access your device on port 7547.Their IP address 85.217.149.47 has ...
Warning !!!!!Avoid migration to EE from Plusnet.I assumed it would be straightforward process as all owned by BT but has been an unmitigated disaster.No broadband for 24 hours so far. Poor customer service with contradictory messages.4 hours on the ...
Hi. Is there anything I can do to ensure I have interim broadband during the days I'm waiting for it to activate in my new home? It's impossible to get through on the phone to ask! Thanks.
