Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43967 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84997 Views
  • 11 replies
  • 12 Helpful

can you send me my invoice number

My name is Nikolas,  can you send me my invoice number  Or the whole invoice because I pay for wifi at the address xxxxxxxxxxxxx, I've been paying for 5 months and I want to take a contract phone with a flat rate, please    [Mod edit: Please do not ...

Resolved! Upgrade broadband

Hi all I've just upgraded my broadband and was wondering will I get a new router or will I still use the router I already have with EE. Thanks   

Ginge1973 by Investigator
  • 2018 Views
  • 10 replies
  • 3 Helpful

20 gb data boost - where is it?

I've seen the subject covered elsewhere but not answering my specific question...I have recently taken a full fibre connectionI have 2 pre-existing sim-only contractsI know I'm expecting a 20gb data boost as a result of the fibre connection which sho...

Resolved! Does the new EE Smart Router use a Realtek chipset?

Hi,Wondering if anyone has any information on the below please as I can't find anything on the website or Google.Does anyone know if the new EE Smart Router (white one) uses a Realtek chipset?As per https://nvd.nist.gov/vuln/detail/CVE-2022-27255, Re...

Full Fibre

How close does my router need to be to the new internal box that Openreach are fitting next week. Also, will the connection be with an Ethernet cable. 

No land line

My land line is coming up with invalid no reported 2 weeks ago but I said I'm with bt so sent a message to bt but still not working but I'm with you for my landline 

Internet

Just to inform you that I have lost all connection with my BT internet tonight and all my family. This is absolutely disgusting behaviour by your company. This is not the first time I've lost internet. I'm paying enough money to yourselves in this st...

Move broadband to EE

Hi,when I agreed to move my broadband to EE i was told that EE would pay my vancellation fee. This has not happened and BT have taken £30 From my bank to cover this.how do i claim this back from EEthanksOlwen

Olwenj by Visitor
  • 310 Views
  • 2 replies
  • 6 Helpful

EE broadband

I received a call from EE saying that my broadband was getting set up on 2 Sep 22. i am still waiting on it i waiting home all day