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Internet

Domlinford
Investigator
Investigator

‎05-09-2022 11:28 PM

Just to inform you that I have lost all connection with my BT internet tonight and all my family. This is absolutely disgusting behaviour by your company. This is not the first time I've lost internet. I'm paying enough money to yourselves in this struggling times. I know now that I'll be changing companies in the future. Not a happy customer.

 

0 Helpful
6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎05-09-2022 11:34 PM

@Domlinford : You do realise this is the EE Community, not BT? You should be raising this with BT Retail and/or the BT Community.

However, if you would like us to have a shot at it:-

Have you just joined BT BB or were you already with BT BB? 

What lights are showing on the router?

What does it say after you log into the router:

  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage BT have got to.

Is this for ADSL BB or Fibre? Which router?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Domlinford
Investigator
Investigator

‎05-09-2022 11:36 PM

Please inform me why I've lost internet in my home. Seeing that EE are brilliant. God help planes tonight.

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Domlinford

‎05-09-2022 11:38 PM

@Domlinford : I've already replied to you a few mins ago.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Domlinford
Investigator
Investigator

‎05-09-2022 11:53 PM

Why have you deleted my complaints 

0 Helpful
Domlinford
Investigator
Investigator

‎06-09-2022 12:27 AM

My family has had no internet all night. Will I be given a refund to my account. No answers, my complaints deleted from the EE forum. Looks like me and my family will be saying goodbye to EE shortly. No honour with EE.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Domlinford

‎06-09-2022 02:19 AM

@Domlinford : Your posts have not been deleted. They are all here.

Look in your Profile from your avatar at top R of any Community page or at the top of any of your posts to see all your posts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)