20 gb data boost - where is it?

jtscotland · ‎06-09-2022

I've seen the subject covered elsewhere but not answering my specific question...

I have recently taken a full fibre connection

I have 2 pre-existing sim-only contracts

I know I'm expecting a 20gb data boost as a result of the fibre connection which should be available within 30 days of the fibre connection going live

How do I know when it's available? There's no obvious place where I should look

I dont have the 'Family Usage' option on the app - will it suddenly appear when the 20gb is made available?

XRaySpeX · ‎06-09-2022

Are your mobiles on contract or PAYG?

The boost should be available to the mobile you nominated when ordering BB at the next billing date after 30 days after your BB went live.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jtscotland · ‎06-09-2022

They're both contract. I wasnt given the option to nominate a mobile when I took out the BB contract

XRaySpeX · ‎06-09-2022

Didn't it ask for your EE mobile no.? That'll be the 1 being boosted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP