Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have ended and cancelled my contract for broadband and landline. My landline is still live is this correct.
I cant keep paying £47 a month for fibre only so have subscribed with sky for a faster speed for £28 a month. Do I need to tell EE if so how as I can't see any links or chat to do this?
Moved my full fibre broadband from BT to EE in mid January taking the Full Fibre Gigabit Full Works package as this offered the best price at the time. The broadband switched over fine and happy with the speed - the issues are all around the EE app a...
Hi EE tech insist on sending an openreach engineer again tommorow . It will the 2nd openreach visit this week..Both times it's due to speed guarantee being below the minimum of 425mbps. I've told them, yet they dont get it .That as soon as I conne...
I ordered 1.6 GB and the order was accepted back in January. I was subsequently told that I can’t have it as I’m with BT with sport. no problem, I sent the equipment back. I’m abroad at the moment and I can’t call as it’s £3 a min. I’ve received a...
My BT SH2 restarts itself every 2 weeks with a reason of SAAF. It appears to be self-initiated rather than as a result of a command from the Network Management System. These Restarts can be any time night or day. I have raised both a fault and compla...
Hi, I have just this week moved across from BT toEE. I got my ‘pre contract’ papers to view but then no confirmation. The new kit arrived today and I’m all set up and working but I can’t see the Broadband account in the EE app. I was trying to see if...
Dear Sir or madam I would like to know if I can pay so much of my wifi bill and pat the rest on the 16th of March and can it get put back on so I can't use my phone and tv please as I've nothing to watch please get back in touch with me on my email ...
My broadband speed has also more or less halved - getting 20-24Mbps when it should be at least double that.Just seems to have happened tonight, but if it's the ame tomorrow I'll be calling EE,Braid band was only put in just over a month ago, so not h...
Hi so I’ve purchased an EE smarthub and WiFi disc as the WiFi connection is bad in my room upstairs for gaming I have set it all up and it’s perfect but have come to realise my landline now does not work unless plugged into the previous router direct...
