Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45640 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88855 Views
  • 11 replies
  • 12 Helpful

Resolved! Wifi

Hi I’m wanting to join EE for internet and wondering how I’d set that up? 

Resolved! Joining reward £110 Card

GreetingsI recently joined through BT in October when there was an offer of £110 Rewards card when signed up to BB. I went live a couple of weeks ago now so I was wondering when I could expect to receive the card? Xmas is coming and I'm skint!!! lolK...

BT to EE

Just switched to ee, as BT were messing me around with Internet connection. Engineer said 1 thing customer service contradicted him.Switched to EE but still problematic connection, I put in a complaint and was told within 2 hours my complaint was clo...

Pn1956 by Investigator
  • 846 Views
  • 8 replies
  • 0 Helpful

We buy out?

Does EE have a buy out scheme like BT’s buy out? If so is there a form or email and how much is it up to? Plus does it only count for the broadband or is it TV aswell they buy out?

Resolved! Broadband and landline

Hi I've just upgraded to full fibre and landline but my landline phone is not ringing even though people who are phoning can hear it ringing ! I've got it plugged in to a digital voice adapter ..any ideas why it's not ringing at my end ..I'm not very...

Tickamo1 by Investigator
  • 2849 Views
  • 11 replies
  • 1 Helpful

Breach of data protection

EE is guilty of breaching the data protection act by advertising my ex directory phone number in the phone book. How many other breaches of data are they guilty of??? Your data is not safe with EE so be very wary of EE. Also by breaching data protect...

4x4 by Investigator
  • 841 Views
  • 2 replies
  • 0 Helpful

Router relocation

Hi can anyone tell me what cables I need for the power supply and the EE router box as I need longer cables so I can move me box. I’ve looked online and can’t find anything. can anyone help me? thanks

Suzi82 by Investigator
  • 1877 Views
  • 2 replies
  • 0 Helpful

Resolved! VOIP phones for Digital home phone

HiI have purchased digital phones to link to my EE smart hub plus. The work fine, but I would also like to use a desktop phone, mainly so I can use a headset. Does anyone know if you can use VOIP phones with the hub. As an alternative is there anyway...

heelisp by Contributor
  • 726 Views
  • 2 replies
  • 0 Helpful

Have I been conned?

I have been an Orange/ EE customer for many years. I recently received an email saying that my contract was due for renewal at an elevated cost.I rang customer services who told me the"bt" effect meant I needed a totally new contract. I mentioned the...

ADDERS by Investigator
  • 632 Views
  • 2 replies
  • 0 Helpful