Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44154 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85459 Views
  • 11 replies
  • 12 Helpful

Resolved! Wifi

I'm thinking about buying a home security camera. Reading the quick view it says, wifi option works with 2.4 GHz only. Would my EE wifi be compatible?

db66zsvv by Explorer
  • 363 Views
  • 3 replies
  • 0 Helpful

Broadband

My broadband hasn't worked properly since upgrading it keeps disconnecting and then won't reconnect. Could this be a faulty modem as its only happened since upgrading. Thanks  

Kp942 by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

Xbox game pass - text message not received

Hi there! Recently upgraded our fibre to the 500 package which included 6 months of game pass ultimate. Looking at the other threads, this is messaged to the mobile number associated with your broadband yet I've still yet to receive this 3 months int...

JoshH001 by Investigator
  • 465 Views
  • 3 replies
  • 0 Helpful

Charged for my previous broadband

Hi there! Recently EE changed my broadband and my contract ended. But even though I was still charged for my old broadband for some reason. Any help? What I should I do?

Iliana by Visitor
  • 287 Views
  • 2 replies
  • 2 Helpful

Where is my EE broadband

Hi there,I have received a message from EE to connect our router by tomorrow before 8am ,but unfortunately we have not received any of the equipment. I have been tracking my order but it is not showing.

Broadband

My internet seems to be down more often. Then it’s up. I can’t do anything an d always have to wait for it to come back up, I am really fed up with it now. What are you goin B to do about it 

Pb-49 by Visitor
  • 278 Views
  • 2 replies
  • 2 Helpful