Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 172 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46539 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90608 Views
  • 11 replies
  • 12 Helpful

WiFi connects and hybrid connects are they needed ?

Hi there I hope you can help and sorry if it’s long.Basically I called EE up to sort out my sim only deal with EE and the lady dealing with me  said that because my BT broadband was finishing soon she could do me a deal with new EE broadband to repla...

JJK73 by Investigator
  • 1144 Views
  • 4 replies
  • 0 Helpful

Backup on SH31B router

Good day as I am new to EE from BT, I used to use a Netgear Router but for some reasons it is blocked now, can someone please tell me how to backup the SH31B router? Thanks in advance!

Tim080324 by Investigator
  • 485 Views
  • 3 replies
  • 0 Helpful

EE Smart Hub & Smart Wi-Fi disc

Due to being mis-sold a package, I originally ordered the 1.6gb Full Fibre and have already received a Smart Hub & Smart Wi-Fi disc.I found out today that BT transfers aren’t allowed to have the top speed, it’s new contracts only.So if I accept the 9...