Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Do I need a phone line for broadband
I had hoped that my new Smart Hub PRO router would have had VLAN capabilities to help me on my journey to better control the isolation of IOT devices, guest WiFi and other 'levels' of access to network resources I have. However, it appears there is ...
I currently have no broadband as it is not available in my road due to rural area, I do however have a BT landline.A new fibre line has been installed recently and is coming online shortly and am looking to get broadband. I am one who likes to limit ...
I want to cancel my broadband contract please
I have the Full Fibre 150 service where I am guaranteed at least 100mbps. I am not getting those speeds (getting high 80s) I do use TPLINK devices that use the household network loom to use an Ethernet connection which I think are the cause as I have...
Having set up the new kit without an issue, all our laptops and devices have connected fine, except a Netmostat device.Despite entering the Network password, it will not connect to the EE wifi extender. Netmostat advise it only works on 2.4Ghz and I...
I have a broadband package that includes my landline. I know that when I joined from BT, there were several call packages available. At the time I chose not to take one of these, but would now like to check what these packages are and if they are sui...
I am still suffering with latency spikes as seen from my previous post, however they are becoming much worse now.I wanted to see if connecting my Xbox to my router via ethernet would stop these spikes from happening at all. I took my Xbox and etherne...
My landline stopped working 2 weeks ago. No tone, no noise, can’t be called or anything. I tried to plug a different phone but same thing. I contacted EE by sms (66033, texting PHONE) and got a message about a possible outage that should be resolved ...
After going INSANE on what is causing connectivity issues on my network I (think) i have found the issue. Phillips HUE box within a few meters of the router (hard wired in) causes so much interference other devices drop off. Posting this hoping it ma...
