Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My Broadband is always blinking amber. It never has internet connection. What can I do? I always switched it on and off but no remedy. It has never very work for me. I usually use my phone internet Hotspot..please help
BT sent me an EE router when I renewed contracts in Jan 24 - a ‘SH20a’. Now I’ve fully transferred to EE services, EE has sent me a new EE router - a ‘SH31b’ … same shape, but bigger physical dimensions. I’m presuming due to the numbering that the re...
charged £10 a month for a bonus router that can’t even be plugged in doesn’t connect when it’s next to the actual WiFi router
Hi axelblaze, did they give you a solution to this? My mother in law is having the same issue - we managed to get a phone connected for an hour but then disconnected when we added her laptop - and actually started over the weekend similar to yourself...
Hi all, Saw a member on here post his TP Link router speeds with the 1.6 bundle. Does anyone know if the Smart WiFi Plus boxes work with this/other router(s)? I’m a bit of a novice re: broadband/wifi but keen to learn how to maximise my 1.6 bundle. M...
I had full fibre installed on Friday, it seems to be working fine but the alarm light on the box is always red. Can anyone tell me what this light means
Hi all,I recently went to change me BT account e.g. removing some tv packages we weren't using and removing home phone and there was some issues with my logon making it impossible to do online (I thought they may have refunded these non used services...
Im logging into my BT account to move to EE. When i click on move to EE all i get is Sorry , something went wrong at our end,we're working to fix this. Please try again later.Anybody have any ideas?Cheers
What a joke this EE website. Registering, I had to enter my user name. Did so but not accepted. Seems like they meant my password, which worked!I was like many others I imagine switched from BT to EE without one's agreement.. My contract with BT woul...
