Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I purchased a public hotspot plan with EE. I can't log into half of my devices, sometimes the hotspot appears then disappears. When I can login it logs me out so I have to redo it. I would like a REFUND please I paid £39 just so I could work from hom...
I've now moved to a place that apparently is meant to be guaranteed 35 poxy mb, but I'm only getting 28mb. They also want to charge me £5 more for this, coming down from 50mb at £46.99.Feels a bit **bleep**e tbh, I realise it's all dependent on the a...
Hi, I'm wanting to change some of the network device names on the hub. Could do this on my previous BT SH easily, but apparently on the EE Hub it can only be done via WiFi Controls in the app.But WiFi Controls doesnt work - just get "We can't load t...
I have BT Full Fibre 900 but do not get what I believe should be minimum speeds (only about 600 mbps via WiFi) - is it possible to get your the EE WiFi 7 router to see if this speeds things up?
Got sold to move from BT fibre to EE, so far worst decision ever. We were told we would see no difference in service at all however it's like night and day. Massive Latency Variation and Packet Burst/Loss when gaming to the point where it's not worth...
I have recently transitioned from BT to EE broadband including a digital landline using a BT phone adapter and the original handset(s) (Panasonic). I have the EE hub and internet access is fine. The hub manager shows the adapter is registered and “in...
I got text from ee saying my broadband bill is ready log on to view and pay can't find it how do I locate it
I have recently been told that BT is changing to EE and have been sent the new router and apple TV box. I didn't want apple TV and told the person on the phone, i have also been sent the WiFi booster which i didn't want. This new service seems to be ...
Hi, switching from BT, officially as 23:59 tonight yet haven't had the new equipment or even a dispatch note and can't see where to check status if order in the website.I work from home so will ee work in my BT equipment or am I losing broadband tomo...
Do I need a phone line for broadband
