Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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Broadband buffering

I have fibreplus but still get download buffer.  70mb is coming into the router but seems to be lost getting to the smart sky TV.

Spitfire1 by Investigator
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Cancel line installation

How do I cancel installation man coming to fit line I’ve already got one in so I don’t want to fill out £50 for nothing and will I go active on the 12th still if guy still comes out but doesn’t fit snythjng

Brightbox 1 time settings

 My Brightbox 1 time settings are not syncing. They are set to ntp.readytoconnect.co.uk and show 01 Jan in log.Can this be corrected remotely or do I call CS (or do I need a new router) ?Thanks 

Dennis66 by Established Contributor
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  • 2 replies
  • 0 Helpful