Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 226 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46572 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90705 Views
  • 11 replies
  • 12 Helpful

Re: Spend cap

I think this may apply to my landline number.  I declined a spending cap for this number. Why have I been capped anyway? [Mod edit: Please do not post your contact details in this public forum. Thanks]

Wi-fi disc

Can i ask how do i go about getting the wi-fi disc for my smart hub (its the white one). i have been given a BT wi-fi disc ( the black one) .Was told that it’s compatible with my smart hub. It shows as connected on the hub management thingy but it’s ...

Smee1971 by Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

EE router

I've switched over to EE broadband from BT, but I'm still waiting for my router to be sent 路

Access to website has been blocked 🚫

Long shot!! 4th March 2024 my landline was supposed to be up and running. BUT new modem EE fibre 67 was sent out connected up for the 4th, and nothing? Lost all Internet alexa TV everything. Phone calls everyday hour's and hours been passed from kill...

UPnP settings XBox

Hi - my tech skills are limited and my knowledge of the XBox even more limited.Just updated to EE Smart Hub Plus and cant find UPnP settings in the Hub Manager.  I see mention of UPnP in port forwarding but I've no idea if that's what I need or how t...

sianljay by Visitor
  • 4572 Views
  • 1 replies
  • 0 Helpful

EE Smart Hub SH20A - Booster/Extender needed

Hi , I have recently changed contract from BT to EE and was sent a new smart hub (SH20A)I stay in an old bungalow and have little wifi coverage at the opposite end of the house from the router for the kids gaming.Can anyone tell me what wifi extender...

Error code on my a/c holding back wifi extenders

We upgraded our a/c on 9th Feb 2024, After engineer fitted new equipment and got our new fibre up and running in living room which was good.We then looked at linking up our office in other side of bungalow and wifi wasnt reaching. So existing plug in...

Mwood24 by Investigator
  • 387 Views
  • 3 replies
  • 0 Helpful

Need an openreach civil engineering team

Hello everyone,I ordered FTTP at the start of March and due to the external work being unable to get at the duct next to my bungalow (due to the company who did my path covering the duct with resin even though I told them not to)Anyway survey was boo...

Deathaxe by Visitor
  • 810 Views
  • 0 replies
  • 0 Helpful