Experian

Ennie · ‎23-10-2024

23-10-2024 19:44

I just renewed my broadband and had a hard credit search appearing on my file. Can someone explain why?

Northerner · ‎23-10-2024

Becase you are signing a credit agreement for your broadband.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎23-10-2024

Hi @Ennie

Becase you are signing a credit agreement for your broadband.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.