Experian

Ennie · ‎23-10-2024

23-10-2024 19:44

I just renewed my broadband and had a hard credit search appearing on my file. Can someone explain why?

Northerner · ‎23-10-2024

Becase you are signing a credit agreement for your broadband.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎23-10-2024

Hi @Ennie

Becase you are signing a credit agreement for your broadband.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.