Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I’ve been experiencing an ongoing issue with downloading my broadband bill since at least April 2024. Both the EE app and the EE website fail to let me download my bill. On the website, I encounter an HTTP error 403, indicating that my account doe...
Hi my Internet has been down all afternoon I have tryed turning it off and on but it's just flashing blue.
Hello all,Quick question, i renewed my broadband and phone contract. I was told over the phone that the broadband and phone services were merging with EE. I got a new contract all was fine, I was told it would all be signed over within a few days and...
Hello, I cannot figure this out. My son has a brand new gaming pc. When you switch it on, it consumes the wifi in the house. -We only get 35mbps top anyway, but it drops to 7-10 when the pc is on. Turn it off and we are back to our max speed.I have s...
I moved from BT to EE Broadband in early March 2024 when my BT contract ended. Unfortunately they had to move me to EE apparently and I’ve had issues with customer service ever since. I was unable to see my broadband bill as they couldn’t link my EE...
Hi Guys Still having a few issues with dropping of internet upstairs intermittently. Spoke to EE today and they have arranged an engineer to attend. I have been looking at possible options of WiFi enhancer with EE but unsure of this will help and wha...
Hi please can someone help me. I have no phone and just using email for communications. I moved into a new property on the 24/6/24. I did miss an appointment with the engineer, as i was floating from two addresses I told them I hold my hands up I mis...
So I had my Openreach ONT replaced for a 2.5gb version Wednesday last week. Minus a blip Wednesday afternoon the speed tests had been 1.6gbps upwards until Saturday night. since then I've dropped to 160mbps to 230mbps from the network to the Superhub...
