Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44209 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85583 Views
  • 11 replies
  • 12 Helpful

Master socket

Hi, i want to move my master socket but its quite away from my TV and the channel device. I cant manage it from under the carpet. I have naughty kids. So how can i move my socket by EE and would i be charged for this if they move the socket near my r...

Q-Ann by Visitor
  • 1390 Views
  • 3 replies
  • 3 Helpful

BT handover failed

Was sold the change over to BT months ago and have just been cut off with BT stating they could not take over my broadband and the issue is with EE who have now terminated my account.Work from home due to disability and cannot work now as I have no I...

Ls46 by Visitor
  • 274 Views
  • 1 replies
  • 0 Helpful

No broadband after activation

12 hours after activation deadline landline works but no broadband just flashing blue light on EE smart router, it's Sunday so the helpdesk is closed, any suggestions? 

golirra by Investigator
  • 697 Views
  • 14 replies
  • 1 Helpful