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Returning BT equipment to EE

raj55
Investigator
Investigator

Hi, I received a text message from EE that I have not returned the BT equipment after I moved to EE. I have proof of posting and Royal Mail tracking showing the equipment was delivered and signed for on 26th July 2024 by the Scottish Distribution Centre. How do I pass this proof to EE as it seems impossible to speak to a human being!

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @raj55 

Welcome to the community.

If you speak with our Customer Care team, I'm sure they'll be able to get it sorted for you.

Chris

View solution in original post

5 REPLIES 5
Christopher_G
EE Community Support Team

Hi @raj55 

Welcome to the community.

If you speak with our Customer Care team, I'm sure they'll be able to get it sorted for you.

Chris

Thank you Christopher. But which option do I select as there is nothing relating to equipment returns?

Christopher_G
EE Community Support Team

If you follow the options for billing queries, they should be able to help look into it for you, @raj55 

Contact Us About Broadband and Landline Billing and Account | EE

Chris

Thank you Christopher. Managed to get through to billing - long winded way - and it has been sorted out.

Christopher_G
EE Community Support Team

That's good to hear, @raj55 

Thanks for coming back to let us know it's sorted.

Chris