Returning BT equipment to EE

[raj55]

Hi, I received a text message from EE that I have not returned the BT equipment after I moved to EE. I have proof of posting and Royal Mail tracking showing the equipment was delivered and signed for on 26th July 2024 by the Scottish Distribution Centre. How do I pass this proof to EE as it seems impossible to speak to a human being!

[Christopher_G · Accepted solution]

Hi @raj55 

Welcome to the community.

If you speak with our Customer Care team, I'm sure they'll be able to get it sorted for you.

Chris

[raj55]

Thank you Christopher. But which option do I select as there is nothing relating to equipment returns?

[Christopher_G]

If you follow the options for billing queries, they should be able to help look into it for you, @raj55 

Contact Us About Broadband and Landline Billing and Account | EE

Chris

[raj55]

Thank you Christopher. Managed to get through to billing - long winded way - and it has been sorted out.

[Christopher_G]

That's good to hear, @raj55 

Thanks for coming back to let us know it's sorted.

Chris