Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45644 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88868 Views
  • 11 replies
  • 12 Helpful

EE 1.6Gbps - Router Wan Link

Only getting 800-900mbps download over wifi near the routerIn the router status page, wan link speed specifies 1000. I would expect this to be 2500 to be able to support the 1.6gbps service?The EE guide did not replace my ONT from my BT900 install, i...

Matt359 by Investigator
  • 706 Views
  • 5 replies
  • 1 Helpful

Resolved! EE chasing return of BT SH2

Post moving from BT to EE,  EE requested that my old BT SH2 was returned. That was put in the post 29/11/2023, tracking shows it was received 01/12/2023. Now getting chaser emails and the warning about being charged. Also says to allow 3 weeks, well ...

Resolved! New to EE from BT

Hi,I've just changed to EE from BT. Was sent the new hub on the 11.12, and Internet is working, however I am unable to pair the app or the smart WiFi device to the hub. When I check what is included in my package its says I should have a smart hub pl...

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Asarij by Investigator
  • 1098 Views
  • 10 replies
  • 2 Helpful

BT Mini hub not working with EE

With BT I had broadband of about 50mb, Digital Voice, BT Halo 3 and a mini hub-backup. BT emailed to renew my package which I did for £2 less pm. At the same time I was moved to EE. This seemed seamless.I was a satisfied customer until I checked to s...

Bluenails by Investigator
  • 1769 Views
  • 20 replies
  • 5 Helpful

Constant Delays on EE Full Fibre Install

Hi,Ordered Full Fibre on 03/12/23 - ever since have been seeing every date for engineer visits for outside and inside the property delayed. Have received the equipment and its just sitting there doing nothing.Original go live with engineer visit was ...

Edgerouter Lite on Full Fibre 900

Hello all, got my new service installed today and looking to use it with my existing Ubiquiti Edgerouter lite.  It supports PPoE so I should be good to go..... however the router requires a password to setup a PPoE connection. In my EE router the use...

Deicist by Explorer
  • 490 Views
  • 3 replies
  • 0 Helpful