Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45487 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88550 Views
  • 11 replies
  • 12 Helpful

Payment of previous broadband early cancellation fee

Hi, I’ve recently moved over to EE Broadband from Vodafone, I was going to incur early termination fees from Vodafone however I was told on the phone that these charges would be covered, I also have this in an email.i now have a bill from Vodafone fo...

Pennock by Explorer
  • 869 Views
  • 3 replies
  • 0 Helpful

Resolved! BT to EE Question

Hi folks, In the process of switching from the BT 900/110 package (which has worked flawless for the past 3 years)  to the latest EE Full Fibre Busiest Home Bundle 1.6GHz package.In order to cope with the higher speed I have just purchased an Asus GT...

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timprocter by Established Contributor
  • 643 Views
  • 5 replies
  • 2 Helpful

Fibre 900

How can I go from 900 mbps to 125 by signing with EE on the same tariff? And I was assured on several occasions the speeds will be the exact same because its powered by BT ? I've been with EE for 2 days and already having problems . I was with BT for...

Requesting Help Retaining Landline Number

Hello,I have been with Sky for broadband, phone and TV for more than 20 years, but recently decided to look for an alternative supplier - my Sky TV kit is in a box waiting to be sent back, but I am still a Sky broadband and phone customer.I am an EE ...

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Smart Hybrid Plus Dissapeared?

i ordered the Busiest home bundle a couple of weeks ago during BF sale. 1.6gb comes with Smart Hub Plus, Smart Wifi Plus and Smart Hybrid Plus at the time service meant to be going live today have so far received a package with a Smart Hub Plus and a...

ikduncan by Visitor
  • 287 Views
  • 0 replies
  • 1 Helpful

Unrecognised device connected

 Hi, first time poster. I've been having problems with broadband which is getting sorted now but as a result I've been logged on to router admin. On connected devices there is a Samsung Galaxy A50 connected to both 2Ghz and 5Ghz with 3 different IP a...

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MRSG1 by Investigator
  • 403 Views
  • 4 replies
  • 1 Helpful