Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just installed an EE Smart Plus Hub (SH31B). I'm getting good download speeds (almost 700mps) on devices in close proximity to the Hub, but I live in a 3-storey townhouse, and speeds on the middle and top floors are not great. Previously I had...
While I don't have any particular networking knowledge, I'll try to explain my problem as best as possible. My parents bought an EE smart hub relatively recently. I've had the typical performance issues, random disconnects and slow speeds but they ha...
Hello, I am mid contract and from the BT home essentials website I got the impression that as an existing EE broadband customer I could switch over at no extra cost as that’s what I says, does that cover mid-contract switches to the social tariff as ...
Just got a new smart hub and broadband/landline contract as upgrade from previous ee contract. Broadband working fine, beem expermenting where to site our phone. Dialled in and out using the adaptor linked to the hub, but no caller Id shown so ...
HiI’m too am struggling with this same issue and I can see many people here are too!I called EE to renew my broadband/landline package contract which I have held for years and they said I allegedly have an 'open order' on my account and therefore can...
I want to get FTTP, there has been some work done recently in our area and now https://www.openreach.com/fibre-checker/my-products says I can get 1800mbps down and 120mbps up. They say that EE can provide this but when I go to EE they say they can't....
I am having some wifi issues with my new EE Smart Hub Plus router and have swapped back to using the EE white Smart router, to see if it too has the same issue.My white EE Smart router is on firmware v0.05.03.03271-EE 28th October 2023. Please can a...
Is there a way to set the DV phone (EE "landline") with a 3rd party router?
