New EE hub

[LH59]

We have just been sent the new EE Smart Hub plus. We had ATC Sun Ray heaters which worked perfectly on the old BT hub. Now the Gateway will not connect to the new hub. Has anyone had a similar problem and can suggest a solution?

[Minkey1]

Ex BT customer here. Don't have any ATC stuff, but do have Hive, which operates via a hub -presumably similar to your Gateway. But it connects via ethernet. Your Gateway has a socket - is that an option? 

Assuming you're trying it via wi-fi, what do you see in the routine?

[LH59]

Hi, the heating gateway box has an ethernet cable from the hub and is powered via a USB cable from the hub.

According to the flashing light sequence on the Gateway, it looks like the hub is not assigning an IP address to it.

Thanks

[Mustrum]

@LH59  the EE and BT routers use the same IP addresses, however there have been cases where the EE router does not seem to make a connection to devices with slower interfaces.

Do you have a switch that the heating controller could plug into which then connects to the router?

Or do you still have the BT router, if so can you use that. You will need to tell BT/EE that you need to keep it to make your heating work, or they will send you endless messages about returning it and/charge you for it.

[LH59]

Hi,

Thanks for the reply. We had to switch the router because we have been switched to digital calling and the old router had no phone socket. We no longer have the old router.

What type of switch do you mean? The ATC technical adviser told us to use a TPLINK splitter. The one suggested splits a POE ethernet IN to a separate ethernet and DC power OUT. This didn't work. So are we trying to slow down the signal between the router and the ATC Gateway controller??

Any help is welcome. Thanks.

[XRaySpeX · Accepted solution]

An Unmanaged Switch splits 1 Ethernet LAN into many.

[JimM11]

@LH59 And if you wish to click on posting link below please do so.

Solved: Tado Heating doesn't work with new Smart Hub Pro - The EE Community

[Mustrum]

@LH59   I would. not have thought you needed a POE one, but you can pick up a simple 5 port one for less than £10

[XRaySpeX]

@Mustrum : Your linky doesn't compute! No URL just words of your phrase.

[JimM11]

@LH59 You may wish to take a couple of mobile pics and post them up, kind of hard to work out your unit's control wise etc.