New EE hub

[LH59]

We have just been sent the new EE Smart Hub plus. We had ATC Sun Ray heaters which worked perfectly on the old BT hub. Now the Gateway will not connect to the new hub. Has anyone had a similar problem and can suggest a solution?

[Mustrum]

@XRaySpeX  thanks, as it happens it was very similar to yours.. Fixed now.

[Minkey1]

This won’t add much, but still. We also have the Plus router. Our Hive Hub (at least 5yrs old) is connected directly to it via Ethernet, with power from a nearby socket. In fact it’s the only device connected directly to the router, so I’ll always have access (inc when away) to all our Hive stuff.

Everything else is AV kit connected to an 8 port unmanaged Edimax ethernet switch which is off if we’re away.

Not sure if we’re confusing internet and power connections 🤔

[Minkey1]

Wifi devices are additional, obvs

[LH59]

We have installed a TPLiknk LS1005G  Switch and it has solved the problem.

Thank you for your help.

[LH59]

Thank you very much.

The TP Link 1005G solved the problem.