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Wifi Disks

Tranby
Explorer

‎23-03-2024 02:27 PM

I have just moved across to EE 900mbs from BT 900mbs, on BT I had 3 wifi disks and was told that

I could keep these and use them on my new EE Smart Hub Plus.   Unfortunately I am unable to get 

them to work, they go through the fully cycle then the light turns a solid red.  I am now thinking that

they are no compatible ?  If thats the case then I may have to invoke the 14 day cooling off cancellation.

Can anyone advice please.

 

Thanks

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-03-2024 02:31 PM

If they are the black BT Complete WiFi discs they are not compatible with the EE SH+. Only the white "high st" Whole Home disks were.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MM291024
Visitor

‎04-11-2024 04:38 PM

There seems to a pattern here, When I switched from BT to EE i mentioned my wifi disks (black) i was told they'd be ok by the engineer, i even showed him the locations and the disks. His response “oh yeh they're  fine” well they're not fine they don't work with a ee hub. I’d guess ee know this and just spin their customers a line to get us to sign up!  

 

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