Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43911 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84811 Views
  • 11 replies
  • 12 Helpful

No router delivery/ tracking.

Have ordered BB on the 1st of Dec, and got a text with a go live date of today (08/12), but the router has not turned up yet or any contact regarding dispatch/ tracking number. I do have another router I can use, but I would still like to check that ...

Long time to get Broadband installed?

Bit surprised that it will take until 19 December to get back on line?   Moving house on 12 Dec, and already a mobile customer. Previously BT Scot many years. Don’t understand what takes so long?

MeOct by Explorer
  • 324 Views
  • 5 replies
  • 0 Helpful

Broadband

I have recently moved and signed up to Broadband only (no landline).  We are finding that signal isn't that great on our mobiles so wondered whether we could add the landline onto the broadband or would we have to wait until the end of the contract t...

No services

I’ve paid my broadband bill about 2 hours ago and my services ain’t back on I need my broadband for work and other things at home does anyone know how to reactivate this or know how I can contact ee at this time 

Broadband out flashing aqua light

 Hi my internet has been down all day, aqua flashing light, have tried restarting / resetting but no luck. Have been with EE for a couple of years, NE5 postcode doesn’t seem to be a reported outage. Any ideas?

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Bill

I need to view my broadband bill but keeps stating there is an error

Burni1e by Explorer
  • 273 Views
  • 3 replies
  • 0 Helpful