Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Been on EE and paying my mobile account by direct debit for years, I recently got broadband but I have to set up a new direct debit to pay it. I've tried doing this online on my phone, tablet and 2 different browsers on my PC and everytime I get the ...
I have signed up for EE’s £5 pay as you go service, but can’t make outgoing calls. All I can hear is an engaged tone. Any suggestions please? Trying sort this through customer service is a nightmare.
I did this change in the EE shop and they told me I would just keep my existing BT router, but now a new EE router has arrived, do I need to change it ?Im getting the 900m+ speeds with the BT one .Thanks
I have 4 mobile and 2 broadband accounts with EE. All the phones and one of the broadband packages are together under one email address.I am having difficulty adding the second broadband account to the same email address, despite one of the phone con...
23-10-2024 19:44I just renewed my broadband and had a hard credit search appearing on my file. Can someone explain why?
Where to start?having recently took over my mothers financial affairs I discovered she was being charged £113 a month for broadband, TNT sport and a mobile, about 70mbps and a no data phone plan. BT.my mother passed away recently and that is when I d...
I purchased a public hotspot plan with EE. I can't log into half of my devices, sometimes the hotspot appears then disappears. When I can login it logs me out so I have to redo it. I would like a REFUND please I paid £39 just so I could work from hom...
I've now moved to a place that apparently is meant to be guaranteed 35 poxy mb, but I'm only getting 28mb. They also want to charge me £5 more for this, coming down from 50mb at £46.99.Feels a bit **bleep**e tbh, I realise it's all dependent on the a...
Hi, I'm wanting to change some of the network device names on the hub. Could do this on my previous BT SH easily, but apparently on the EE Hub it can only be done via WiFi Controls in the app.But WiFi Controls doesnt work - just get "We can't load t...
I have BT Full Fibre 900 but do not get what I believe should be minimum speeds (only about 600 mbps via WiFi) - is it possible to get your the EE WiFi 7 router to see if this speeds things up?
