Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there... I've had a sim only account for nearly a year. Around 3 months ago I moved from BT broadband to EE broadband. For the last 3 months I have never been able to look at anything at all to do with my broadband. Neither online or on the app. I...
Basically as the title says.I don't have a current screenshot so I've had to rip one from the internet, and the screenshot I've got is from an RT, not a DSL Model, but the options are the same. I'm not really sure what the issue is here? I've followe...
As per title, currently with BT with SH2, Halo 3+ and a couple of black complete wifi discs.Am I correct in thinking that the BT wifi discs will not work with the new EE router - will be on FTTPLong story short need at least 1 disc as ONT in hallway ...
How do I find bills ? I've downloaded the app signed in and there is basically nothing here. I've just joined EE.
So I tried to process a home move and my current service is available at the new address but EE can’t supply it and will only give me a full works package at nearly double the cost!a week later and over 3 hours on the phone I’m now told I can’t place...
Broadband on my router keeps dropping off
Hi, using my landline with ee Digital Home Phone, keypad responses to automated services demands such as 'Press 1 for X, Press 2 for Y' etc do not register. As s a result many telephone services are not available to me. My phone is a bog standard Pan...
Last month I had paid what I owed on my broadband ahead of time and I don't know if this affects the next bill, I would like to know if someone could help me
Hi there, so we recently came back to EE after finding out Sky doesn't allow 3rd party routersI setup the router with the settings provided by EE it says on the admin page for the ASUS that is is connected but there is no Internet on devices, it allo...
