When I got moved over to EE, my digital voice phone wouldn't pair with the EE router. After a long-ish phone call, I got through to someone who did some kind of resets his end. I restarted the hub and phone and got it working.
Now, after I found out that DDNS is not available on the new EE router, and 2 hybrid connect's won't pair, I chucked the EE router in the bin and went back to the BT Smarthub 2. Unfortunately, I had the same issue with digital voice "Service not ready"
I called over a week ago and was assured it will be fixed, although I don't know why one of these co-called resets couldn't be done?
It's still not working, and I have spent over 2 hours in a phone chat with someone who isn't qualified for their job and ignored everything I was saying.
6 times I told them I didn't use an EE router, I use a BT smarthub 2 and the phone was a BT digital voice connected via DECT, but they kept on asking if the phone was connected via Ethernet or was the adapter light green. Again, I told them it was DECT, but they say that was "impossible with their kit" which proves that they just ignore most of what you write.
They didn't even know what DDNS was when I said I refused to use the EE router because it was missing from it.
10 days and I still have no phone service!
I still have two separate accounts for mobile and broadband because the broadband was set up with an email address that is not mine, so I don't know the password for it. I called about that twice, the second time I was told they would merge them and it would take a few days. Well, a week later, nothing has changed.
There seems to be a lot of liars working at EE, as a lot of false information has been given.
I've had more issues with EE in 10 or so days than I had with over 20 years with BT.
Is that really how far we have come?
