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Broadband bill still inaccessible via me EE account

Babalous
Explorer

How this company sells itself as a tech company is laughable. First it took weeks of back and forth and misinformation to get my broadband hooked up. Now it’s been six weeks and EE cannot figure out how to connect my broadband bill to my EE account on my app, and continue to send text messages that state my broadband is due, but the link goes to my mobile bill.

It’s like a clown car with text and email going round and round and in one door and out another. And this is AFTER two phone calls, each of which provided completely different and seemingly incorrect information. 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Have you linked your BB to your EE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP