Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When I spoke to BT about the slowness (sub guarantee) of my broadband, the 'guide' suggested I upgrade to a new contract with EE. With an upgrade to 1GB internet and a first three months reduction on a 24m contract. So I did.It's been a nightmare sin...
Hi - We were moved over to EE from BT as they are closing down their broadband service. After a few teething problems CCTV, Older devices and service kept dropping out things have settled down.We have had new fibre in our road and being moved over i...
When I try to send an email on my ipad and iphone with my btinternet account it says the connection to outgoing server mail.btinternet.com failed
Changed to EE when full fibre was available, kept my BT email address all seems ok BUT I can't manage my email when signing into MY BT comes up with:WarningYou cannot access this page as you are not the registered billing account holder
Hello EE supportI have just upgraded my BT broadband, been moved to EE by BT. I am receiving emails threatening charges, as shown in quotes at the bottom of this post.Status of what I have still:I am still using a new BT branded Hub that was sent at ...
Hey folks,I'll try to keep the storytelling brief; I found out earlier this year that I had 8 weeks to move house which, frankly, wrecked me. I updated EE and called BT to move my service, which they said they can do, no bother, but I'd have to sta...
Hello,I just got a new contract with EE for my mobile and broadband, had an engineer coming last week to do the installation and the router is not working after requesting a new one that came this week and is not working either, the light keeps bipin...
My internet box is flashing and my white box on the wall has a red LOS what does this mean please as I need my internet for work purposes
Absolutely exasperated trying to use EE WiFi. On my phone and tablet it disconnects every 2 minutes and I have to login again… if I’m lucky I get another 2 minutes, otherwise I get the message in the picture below… whatever the f*** that means. On my...
