Account closed, yet it is nor
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
‎23-10-2024 08:51 PM
So, if I open my EE app and log into says account closed, this is not the case as account very much live and running. It seems that with the latest data migration the EE/bt gurus are unable to migrate user details matched to account details, their solution is to create another email address and recreate your account with EE. This in itself have large implications for security and data protection for obvious reasons with the potential for scams with customers having two email addresses with the same company. So, my question is is there any other option or do I have to wait for the incompetence of the organisation to rectify the situation in Due course and check the monthly payments to ensure there is no variation from the contracted amounts?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
‎24-10-2024 07:42 AM
@RE1812 Are you BT to EE account and service migration or EE legacy to the new EE service?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
‎24-10-2024 07:51 AM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
‎24-10-2024 07:55 AM
@RE1812 So it looks like the Legacy to the New EE service upgrade path is mixed up, was it EE that asked you for another e-mail to try a sort out the account issue, or was it part of the upgrade process when you placed the order?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
‎25-10-2024 09:23 AM
But to be met with account closed with no advance warning is just poor and seems to demonstrate utter contempt for it’s customers some that might be vulnerable or elderly that could get into a world of trouble due to a ham fisted approach from EE/BT.
I have worked in digital marketing since mid 1990’s and was part of teams that developed websites for B2B AND B2C Clients with household names, several had reincarnation web sites and portals and never was there a need to require Customers to recreate accounts with new unique user names.
So very disappointing
Rob

- Just had call and added item to my account. in Security
- Two-factor authentication using an EE mobile number is flawed in Security
- Broadband Intermittent Fault At 7:30 pm Yesterday-Text messages to 66033 failed in Broadband & Landline
- Unable to link EE broadband account to EE account in TV
- Emails in Broadband & Landline