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Broadband

Niki322
Visitor

‎24-10-2024 10:47 PM

My broadband has been stopped and I didn’t want this I only missed one payment has I’m aware can I please let me back in and set up payment plan my benefits go in 28th of every month. I don’t understand why my internet off and I owe that much I don’t want it stopped 

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2 REPLIES 2
Profile closed
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‎24-10-2024 10:55 PM - edited ‎24-10-2024 10:55 PM

Hello @Niki322 

Unfortunately because you haven't paid your bill they suspended your services.  It's in the T and C's you signed the contract. 

If you wish you can talk to the Payment Management Team on 0800 956 6000

Have a look here for more information - Struggling to Pay your Bill

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JimM11
Brilliant Contributor
Brilliant Contributor

‎24-10-2024 10:55 PM

@Niki322 You are not contacting anyone from EE on this public forum and there is no account access, or who you even are, you need to contact EE CS to help you deal with this, link and contact details are below. Think accounts and billing would be best...

Contact Us | Help & Support | EE

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