No sound on Digital Phone

[TeraGrapher]

I have recently transitioned from BT to EE broadband including a digital landline using a BT phone adapter and the original handset(s) (Panasonic). I have the EE hub and internet access is fine. The hub manager shows the adapter is registered and “in reach”.

Whilst I can make and receive calls, I cannot hear anything and neither can the calling or called person.

Any ideas?

[TeraGrapher · Accepted solution]

I resorted to resetting the adaptor's connectivity and after several failed frustrating attempts, regained connectivity and sound.

[Mustrum]

@TeraGrapher   Glad to here you got it sorted.