Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
What incentives do EE offer to remain with them towards the end of a contract?
HeyIs it just me or is anyone else having problems setting up the new hub in the EE app ?You try to manage the internet with the app, a software update window pops up for the new hub and it tells you that the update will take between 20 and 60 minute...
I've been trying to view bills without success. I found a page where I was asked to add a device so selected EE broadband. It then said it would send a code.The number it was going to send to I haven't used in over 10 years! I can't fibd a way to vie...
Hi, I’m new to EE and have just taken out a new full fibre broadband contract. I have retained my landline for which I pay a small monthly retainer with any outgoing calls I make being charged for separately. Does EE make any charge for calls I recei...
Hi I want to turn off a parental protection protection
I was wondering if there is any additional configuration required for the Smart Router in order to use an unmanaged network switch? Can the switch simply be connected to the router via an ethernet cable? I have tried and get live connections to the...
This forced move from BT to EE has been a complete disaster. I receive emails from EE saying view your bill but there's nothing to see!The only account number given on my EE emails begins GB and it says you can't enter a BT account number! That's the...
Hi I am a new customer to EE and looking at my plan I think I have chosen the wrong plan for my self as i am the only one who uses the broadband and i do not do any gaming at all etc.Michael
I’ve been an EE customer for 10 years plus and have always used the same email address. My current contract for home broadband is due to end next month so, last week, I contacted EE and agreed to switch to new EE. Then, nothing until I got a letter a...
I'm having the same issues, had 2 engineer s out can't find anything wrong but ee have said my speeds are slow, I have just got off the phone with ee and have admitted there is a known problem with the smart hub 2 and are apparently trying to fix it....
