Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45407 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88351 Views
  • 11 replies
  • 12 Helpful

Change of broadband

Can I ask, I rang up ee yesterday to change my broadband deal, they advised me to switch to BT as it was a better deal. My bill date is the 21st November, the engineer is coming out on 22nd November. As far as I’m aware you pay for the month ahead, s...

Cjolivia by Visitor
  • 322 Views
  • 1 replies
  • 1 Helpful

Resolved! Netflix stating i have a VPN enabled

Good morning all! Netflix have removed lots of shows from our list and just left the global shows as it thinks we are using a VPN. We are not nor never have... they say that I need to change the settings in my router that show up as though we have a ...

New Full fibre 500 customer

HiI have just switched to EE FF500 from my BT 50meg copper.download speed is spot on and around 500MB, However my upload speed has not changed and still hitting 10MB out of the advertised 73MB which seems to me to be the bare minimum. Just wondering ...

GMJ1 by Investigator
  • 2451 Views
  • 6 replies
  • 2 Helpful

Resolved! My tv

Hi I’m moving over to ee and I’ve received my boxes for broadband but not received my tv box when will that come 

Router

Read moreRead moreHi engineer just been he digested I need a new router  Hi engineer just been he digested I need a new router 

Cancellation due to poor service

This is not a ranting post against EE. I have had EE phones for years, and even transferred all my business phones to EE. For mobiles, nobody can touch EE.Unfortunately, my experience with home broadband has been woeful. I moved house to a quite rura...

lenny01 by Explorer
  • 2453 Views
  • 2 replies
  • 0 Helpful