Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
how do I change payment date without calling up
hi, trying to connect Brother Printer to my dell laptop via our EE router at home, both printer and laptop connect to the router and i can print direct from my phone to the printer over wifi but cannot get the laptop and printer to find each other. ...
Why is there still no parental controls on my home broadband hub. Says log into app but hey are not there. I have young kids on the internet and need want to block adult websites. Surely you are failing customers and putting children at risk if we c...
Please lock my adult content control.
Hi could anyone tell me how you switch the light off on my smart hub plus from my phone via the ee app
I was expecting EE to go live with my broadband on 2/8, there was a delay with Openreach coming out to instal fibre optic, when they did come they decided that some of the public footpath needed digging up which has to be done by a council representa...
Hey,I've noticed recently that during the day, and random occassions at night, my EE Broadband Router will cut out and go from a solid green light, to a flashing orange light before turning back to orange and then solid green. I am not sure what is c...
Recently upsold to EE Broadband and router from BT contract and router. Sent new EE equipment, but not the boosters as I had expected. Will my BT boosters work with EE router?
hi i was wondering if anyone else has the same issue. My broadband keeps going yellow when i try to go online on games then comes back on when i turn off the console.
I have ordered the 1.6gbps package from EE which should be going live on 5th December. I am currently on BT's Full Fibre 900, so already have the small white fibre model box in my home, but what I would like to know is if this Fibre modem is actually...
