Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43943 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84905 Views
  • 11 replies
  • 12 Helpful

Broadband

Hi, I am trying to add new home broadband to my account, however I got error message mentioning that data which I am providing is not similar to data that EE has. I’ve tried different email but nothing works.

Ahmed60 by Explorer
  • 370 Views
  • 3 replies
  • 1 Helpful

Re: Broadband

Hi there can someone contact me about my internet please it keep cutting out and no longer what to be with you thank you Stacey cherry 

Port forwarding

Hi, does anyone have any experience with port forwarding? Don’t seem to be able to save a new rule or protocol, just doesn’t save, not sure if I have a setting wrong elsewhere which is preventing this?any help please! 

Psell by Investigator
  • 624 Views
  • 14 replies
  • 2 Helpful

wireless network password

Please can someone tell me what wifi network can I use?When I hit the wifi symbol from my mobile phone,  it then shows me two wi-fi networks that I can use.One wifi symbol shows EE HUB ?????The second one is new and its shows 5Ghz EE HUB ??? 

Dorset72 by Explorer
  • 296 Views
  • 1 replies
  • 0 Helpful

EE broadband and sky Q

Hi I'm wondering if anyone can help me. I moved to EE about 4 months ago and ever since the apps on my sky Q box have been juddering. The only ones affected are youtube, YouTube kids and Spotify. I've tried everything suggested on the sky site and no...

Kelz275 by Contributor
  • 1304 Views
  • 12 replies
  • 2 Helpful

Speeds

Test Date: 25 Jul 2022 20:20Download: 36.4 MbpsUpload: 42.5 MbpsPing: 88 msConnection Type: Wi-FiServer: LondonExternal IP: 95.145.197.124Internal IP: 192.168.0.117Latitude: 51.4694060666691Longitude: 0.117510671597294

Broadband set up help

Afternoon,Recently moved into my new house. Just received my smart hub.The house was old and we basically stripped everything back.There is no master socket to connect my hub to. So failed at step 1 Do I need an engineer to come out to fit something?...

RT1984 by Investigator
  • 466 Views
  • 8 replies
  • 0 Helpful