Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, we have contacted EE and our contract will start on 16/09/2024, the informed us that the package, router and digital phone, will be delivered in few days and that was on 13/08/2024. We have a order number but we couldn’t get the answer, it’s impo...
Hi Iam moving our from AL7 and I would like to cancel my contact from 31.08.2024, please advice
New PC will have WiFi 6E that will give me up to 5.4G/bsI know that the EE hub is not going to give me that .... it quotes 1.6GB/s, for WiFi is there a specific setting I need to apply to get this ? ..... PC is only 3m away.Alternatively, I could p...
Last December moved to ee from Bt and got the smart hub + and three boosters. It was junk, constant drop off zooms for me and wife and multiple devices dropping connection. Sent it back and reverted to BT and discs. Question is 9 months later is it a...
Since Joining the flight with BT/EE some five months ago stating the fact every day and minute has been like flying in very bad Turbulent air is an understatement. I’m very disappointed at all three Utilities, I have purchased from BT/EE. Despite ...
After being switched from BT to EE broadband, despite previously being able to access TNT Ultimate with BT I am being told that I cannot get high enough speed to access to my address, which is obviously untrue as I had it before.
Signed up for EE tv, phone and broadband. Unable to access my account to view my TV package and activate discovery +/tnt. When using app it says “we’re having trouble loading this page” and when using website (on different browsers) it says “This s...
Has anyone yet had an update on not being able to manage Wifi Devices on the EE app?Having switched from BT to a 'better' EE package last year, the EE app is absolutely uselss when compared the the BT app where you could see / manage all connected de...
We had EE Broadband installed on 22 Aug, the installation is wireless. The hub is situated upstairs in the front bedroom and our PC is situated downstairs. I was told by EE that because of the setup we may not get full speeds on the PC, which I can u...
Hello,typically the ee app and website is under maintenance and i desperately need to pay my broadband bill though I tried using the automated payment line. When asked to enter my phone number, it says it doesn’t recognise it despite I can see it’s t...
