Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45700 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88993 Views
  • 11 replies
  • 12 Helpful

why did i change from BT to EE !!!

approx 1 month ago i was upgraded to fttp from BT to EE...yes i know same company. it has proved to be the worst decision i made. in the first instance there is a a open case, what this means is they cant look at the route of the problem.My landline ...

SA5 7EN

Hello, I have been without Internet for almost 4 days now, I have a fault reference number, but they have not communicated with Mino and I don't know anything what I can do, the router light is orange 

Wifi

Hi, I have a EE smart hub Plus I was wondering will it not matter if I went for a EE smart WiFi or EE smart wifi Plus because I need most of my WiFi to boost around my home

Matty2003 by Investigator
  • 384 Views
  • 2 replies
  • 0 Helpful

Resolved! Issues connecting to VPN

Hi, I am working from home and I was able to connect to work network via VPN for years until this morning. It suddenly stopped connecting. Another collegue who is also on EE cannot connect, but everyone else can. 

Resolved! Pairing broadband problem

Hello I've just set up an account with EE. I've been a customer for over two years, but for some stupid reason I still have to set up an account! You'd have thought that would have happened automatically when I became a customer, but no it clearly is...

Meeross garage door opener

I have a garage door opener that shows the wifi connection as 25%, I have 4 BT disc as a mesh system the disc connected to the router is the furthest away from the Meeross device and yet this is the disc that it connect to, i.e there are 2 disc close...

Tx1oss by Investigator
  • 356 Views
  • 2 replies
  • 0 Helpful