Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI need help, I've just started a new contract with EE for my broadband (previous 2 year contract ended )however the account number is different and the new account number given is incorrect or at least that is what the system says when i try to use...
New here, can anyone tell me how I see my bill? Says it's been generated but when I log in to see there's no options to see my bill what I'm paying or anything my app won't connect to my router either
Hi,I've received a letter saying my services are being transferred, however this request has not come from myself and I'm the account holder and also the owner of the address. How has someone been able to do this, and how to I resolve it?I've tried r...
Hello guys,Maybe someone could help me because i'm intending on jumping to the 1.6Gbps package and i need to know if the actual fiber cable, more exactly the end of the cable is dual or single because i'm intending on having my own wifi7 router with ...
I so wish I had come across your post before agreeing to change to EE. I wholeheartedly sympathise with you as I also feel that I was grossly mis-sold the broadband package by EE, the only difference is that this was done over a lengthy telephone c...
Hi I phoned up to notify I was leaving at the end of my contract(30th October) on the 30th september. I have my new services to go live on the 30th October. I recieved a bill today for an entire month (15th October-15th November) so 16 days past my ...
Every time I try to manage my broadband such as look at upgrade options, I get greeted with a page stating:Sorry, this service is not availablePlease call us on 0800 956 6000 and we’ll try to get things sorted. I do not wish to have to call as I get ...
Hi,I'm not sure how to submit a bug report with the router firmware that I found on the EE Super Hub Plus. So, I thought I would throw everything I know about the bug below. This might also make for a good bug reporting template.Define the problem - ...
HiMoved across to 500mb EE broadband from the equivalent BT 500 mb plan on 31st January Still using my BT smart hub 2 . I paired the smart hub to my EE app so I could use WiFi controls and do speed tests via the EE app. Worked fine when I used it...
HiOpenreach only brought FTTP to my area in the last few months.After 18 months with Hyperoptic I have now switched my broadband provider over to EE's Full Fibre 500.Like many other people on this forum seem to be, I frankly am very disappointed with...
