Broadband & Landline

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EE Hub firmware versions

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.   Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...

James_B by • EE Community Manager
  • 6164 Views
  • 0 replies
  • 9 Helpful

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by • EE Knowledge Specialist
  • 6560 Views
  • 30 replies
  • 25 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by • EE Community Star
  • 48857 Views
  • 2 replies
  • 11 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by • EE Community Star
  • 95745 Views
  • 11 replies
  • 13 Helpful

Smart Hub Pro - weird port forwarding problem

Hi. Just moved from BT to EE with the Smart Hub Pro. A set-up which was working on the BT router, doesn't on the Smart Hub Pro.The Smart Hub Pro connects to a switch, behind which are two computers. One is a web server and port forwarding rules are s...

Saccheri by • Investigator
  • 2051 Views
  • 10 replies
  • 1 Helpful

Resolved! EE Smart Hub Plus (SH31B)

I have the  EE Smart Hub Plus (SH31B) and I want to move the router more central in my house. I have The new broadband 500 mbs doesn’t connect to the traditional phone socket. They connected a new socket from outside to inside the house from the tele...

sjm750 by • Contributor
  • 2517 Views
  • 1 replies
  • 1 Helpful

WHAT HAS GONE WRONG WITH EE?????

郎郎勞**bleep** ...... 6 hours I will never get back ....wasted on calls to EE...... Who have taken £££££££ out of my bank but cant tell me why 勞. Changed Broadband package a couple of months ago to save a few quid ...from a unlimited land line & Broadb...

Resolved! EE App

Can the EE App connect to a BT Hub? if so, what wifi controls can be adjusted?