Wifi controls not available in EE App.

[mjn73]

I recently renewed my BT broadband deal and switched to EE. Unfortunately whilst I was perfectly able to utilise Parental Controls in the BT App the EE App just doesn't work, when I select Wifi Controls it simply gives me a message 'We can't load this information'.

At present not capability to control Wifi access, I have raised a complaint but may as well have complained to my dog to be honest. No communication or updates. I did speak to helpdesk but they stated its a known issue that they are looking to fix.

With all of the technical expertise available to BT/EE I'm very surprised that it is not fixed, I can only assume that they are not prioritising doing so. Pretty appalling really, customer service very poor.

[John-C]

Hi @SharonShankland, sorry you were told the 25th and the update wasn't delivered to you. 

The update is now available for all users on IOS? If you are using that please update the app. 
I don't have any update on progress with the Android version as yet but we'll update on this when we know more.

Cheers

John 

[SharonShankland]

I have downloaded the app onto IPad  but  the Wi-Fi control is still not working 

[John-C]

Hi Sharon, thanks for trying that and getting back to me. Sorry it's still not working for you.

I've sent you a Private Message so you can get in touch with the Mod team and we'll get this reported for you.

Cheers

John

[Mark813]

Same here its a nightmare

[qucharsky]

I said from the beginning for most people the issue was with the router and app but the rest the issue is with the EE ID side of things. My account shows broadband and bills but when I click on manage then broadband it’s showing error. I was told there was an issue with my EE account when they added broadband and tried to merge the accounts something gone wrong but they still don’t know what and how to fix it. Just getting texts with update every now and again saying they are still looking into this. I am very patient and understanding but 6 months gone and I really think this is really unprofessional and really looking bad on EE they can’t fix an issue like this. They don’t listen when I ask to try certain things like trying to unlink my broadband from my ee account and linking it to a separate one to see if this will work. When I call the so called technical team do not understand anything I ask them - no offence but I feel like I am more qualified then the support I am speaking to 😂

[MichelleF1]

It's really frustrating! The account is BT but the router is EE! I sat on the phone for an hour trying to explain to the agent  that when I go onto the hub interface all the blocks are greyed out and it's supposed to be purple! It's since November we've had this EE SMART HUB 2 and it's a nightmare! Why is there even a necessity to download an app to control the interface, we should be able to do it through any device like before! We cannot keep switching the router off, unplugging it and taking it to bed with us surely????

[Suzy_87]

Has there been update to this as yet? I cannot even connect to the app and can't see bills online or manage my account in anyway for broadband. 

[Suzy_87]

Has there been update to this as yet? I cannot even connect to the app and can't see bills online or manage my account in anyway for broadband. 

[qucharsky]

Not for me no - but some people had success following the router and app update. So i guess it depends on case by case basis

[geraintwjones]

It's now 18th June, and I'm seeing the same issue. EE clearly have no clue. I'm going to look at exiting my contract. This is atrocious considering how much I'm paying for their service.