Wifi controls not available in EE App.

[mjn73]

I recently renewed my BT broadband deal and switched to EE. Unfortunately whilst I was perfectly able to utilise Parental Controls in the BT App the EE App just doesn't work, when I select Wifi Controls it simply gives me a message 'We can't load this information'.

At present not capability to control Wifi access, I have raised a complaint but may as well have complained to my dog to be honest. No communication or updates. I did speak to helpdesk but they stated its a known issue that they are looking to fix.

With all of the technical expertise available to BT/EE I'm very surprised that it is not fixed, I can only assume that they are not prioritising doing so. Pretty appalling really, customer service very poor.

[David-M]

Hi all and thanks for posting about the Wifi controls issue.

I'm sorry you're all having problems. I can get this raised to the correct team for you. I've sent you all a private message so check your inbox and drop me over the details.

Cheers

David

[KJCook]

David, could you private message me also. Joined EE Jan 2nd and still can’t use the EE app to manage my 1.6 GHz network. It is awful - simply doesn’t work for me.

[David-M]

Sure thing @KJCook 

We're hoping or an update by the 02/04. We might not get to you by that time as we're really busy at present but I've dropped you a message just in case.

Cheers

David

[qucharsky]

So this is an official date for everyone not just individual accounts to be fixed? Can we not make an official thread where EE post updates about issues like this in the future that affect a great deal of customers as we really should not have to spend hours on forums looking for others with similar issues if it’s something major like this…

[David-M]

Sorry for any confusion there @qucharsky . My mistake. I've corrected my post.

Cheers

David

[qucharsky]

Here we are 2nd of April - wondering what time this fix should ‘kick in’ but I will assume that it is another failure…

[Mark813]

It’s unbelievable we should be able to control what our children are doing
on the internet

[KJCook]

David-M , no sign of a fix for me. Can you give any update please??

Have to say that this is shockingly bad service from one of the UK’s top tech companies.

[XRaySpeX]

The last update on the Google Playstore of the EE app is dated 15/03/24.

[SharonShankland]

Hi David I was told the 25th March it would be reviewed and still nothing , this was the reason I took ee broadband contract which started on the 19th March 2024. If you could help with this that would be great thanks . SHARON