The EE Community

No confirmation email

I’ve ordered a sim monthly card and when getting to the confirmation page it timed out but i got the email to say it was successful however haven’t received a confirmation email. It also states my new phone number will be on there so I need it to sta...

No confirmation email

I've pre-ordered the Switch 2 and have an order number, but never received a confirmation email. Is this normal?

Smart Wifi Pro range is awful - BT/EE refusing to pay for ONT Move

Been having issues with connection and speeds upstairs since I moved into a new home, started with BT 500mb FTTP with a Smart Wifi Discs, got upsold to an EE Wifi Pro  500mb and told it would solve all my problemsBut it hasn't. I live in an old terra...

EE fibre speed below what it should be

Hi, I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.For c...

eSim activation without my old phone

My old iPhone 14 had a broken screen, so it was replaced through insurance.  New phone arrived today and courier picked up the old phone.I have been trying to get an eSim downloaded and working but the only way to do it is to get a Pin from the old p...

Total loss of broadband service but no compensation unless > 30 days

I've been facing a total loss of my broadband service since 31st March (Monday) and it's 11th April (Friday) today. I've called up the CS at least 10 times now and they've had both an Open reach engineer and an EE engineer come down to my flat to tro...

Why am I paying this amount now?

Roaming in Australia

Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue.  I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...

Ordering 1.6GBPS

Hi All, i am trying to order 1.6 Gbps line The order goes through ok at the beginningA ,bit of the back story first, I have 2 ONTs at my property, one was EE 900, but has just been canceled, to try to reorder the 1.6 on this lineThe other ONT is with...