For up-to-date information and comments, search the EE Community or start a new topic. |
14-09-2018 11:01 PM
Hi and Welcome to Tracking Thread!
To kick things off, here goes my order details:
Call center (150) - 8.12am
Order confirmation email arrived at - 8.39am
Ordered - iPhone XS Max 256gb
Colour - Silver
Route - Upgrade
Feel free to share your details so we can track the progress and share the information on deliveries after 21st of Sept.
Cheers!
18-09-2018 08:25 PM
Wooooo @Lewrob
19-09-2018 11:21 AM
Just checked tracking, mine is now showing Friday too!!!! 👍🏻👍🏻👍🏻👍🏻
19-09-2018 08:47 PM
Hi where do you get order or tracking info? Ordered last Friday confirmed for this Friday, but no details no email. Did ring up in the afternoon to confirm order was placed and it has.
19-09-2018 08:55 PM
@BigGuy78, You should have received an email or text message with the link to click on and the order number should begin with 00xxxx.
You can also go into your account or click on help and then track my order, so long as you have the order number beginning with 00xxx.
You should receive a text message tomorrow from DPD confirming delivery of your order and then on Friday another text from DPD with a delivery time of an hour window.
20-09-2018 08:50 AM
Hi @BigGuy78
Did you manage to find your tracking number following @Schockwave's fantastic advice above?
Chris
20-09-2018 09:28 AM
Well I’m so angry right now. Following pre ordering the phone last Friday and up until this morning the tracker stated expected delivery 21st September. This morning I get an email from EE stating DPD will be delivering my new iPhone Xs 256gb space grey on Monday 24th. After speaking with dpd they only received details from EE this morning at 7:10am so much for launch day delivery and now tracker says dispatch 21st September. Total farce and poor service. I’m not happy at all.
20-09-2018 12:39 PM
Clear instructions but as mines a business account I think it's different, got a dpd text this morning that they are popping round for some tea tomorrow so should be good. Thanks to all.
20-09-2018 01:39 PM
20-09-2018 01:48 PM
20-09-2018 02:02 PM
Many thanks but TiffJ is already dealing with it but many thanks.