by EE Community Manager
EE Community Manager

About the EE Community

The EE Community is where our customers come to ask and answer questions, share ideas, swap tips and chat - 24/7.

 

The basics

 

  • Our Community Stars are your fellow EE customers. They are some of our most helpful members and they’ve graciously shared their knowledge with thousands of people just like you.


  • The EE Community Support Team keeps a watchful eye on the community, stepping in when members need a helping hand to find accurate, official information from EE.

    If a situation means that EE needs to take some personal details from you, they’ll connect you to a private place to chat online with our Customer Service team.


  • Some posts are marked as ‘Solutions’ or as being ‘Helpful’ - these are likely to contain the most useful information for you.


  • To start a topic or join conversations, please register for My EE where you will then be able to set up your username and password for community and start posting. You do not need to be a customer to set this up. 

We want you to enjoy the community, and we care about your safety, so take a moment to read our community etiquette and guidelines.

 

Tips from our Community Stars

 

  1. Search

    Chances are, your question has been asked by someone else and that a solution has been given.

    Use the search feature before starting a new conversation to see if there is already a solution out there that might help you.


  2. Help us to help you

    Provide as much information as you can, and if you don’t know what to say, don’t worry - our Stars and other knowledgeable members will ask a few questions to guide you.


  3. Let us know we’ve helped

    Everyone appreciates a thank you.

    Tap the ‘Helpful' button beneath a post as a way of saying thanks. 

    When a reply has been so helpful that it has solved your issue, please tap the ‘Solution’ button - this highlights the correct solution for anyone who may come to the community with the same question.


We hope you enjoy being part of the EE Community!

 

 

 

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Sorcha & the EE Community Team

Community guidelines Community stars programme




Meet the EE Community teamHow to use the community

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